We booked at this hotel because we've always had good experiences with this chain. Hotel was average at best, the hallways had a stale smoke odor and could definitely use some cleaning or updating. The room was again average, we did not spend slot of time there so it served it's purpose. The room was clean, but, found it odd that housekeeping hung the dirty towels we left on the floor back over the shower rod and did not replace them with clean towels.
Breakfast area was your basic continental breakfast. We would probably stay there again based on the fair price and good central location. I just think that it could use a good all around cleaning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 September 2011
Thank you for your feedback regarding your stay in September. Your comments are valued and used to assist us in improving our hotel to better serve our customers. Our staff prides itself on providing very clean accommodations. Our regular Voice of Customer surveys show that we are meeting and exceeding guest expectations regarding cleanliness. I am sorry you experienced an environment which was less than expected. We do listen to your comments and act. This property is scheduled for a complete remodel and will be completely refreshed. We are excited about the new look and appointments. I am confident you will be too. Thank you for your business. We appreciate that you stayed with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC