I was driving through Michigan and got to Battle Creek without accommodations. The area was convenient and pleasant. I stopped at another hotel but was not impressed. My second stop was Comfort Inn. The staff gave me a warm welcome. The room was priced right, inviting, clean, warm, and comfortable. I was very pleased with my stay. And breakfast....perfect way to wake up. Comfort Inn will be my first stop next trip.

We came to town Friday night (January 20th) expecting to stay just one night moving on to another hotel for Saturday. We walked in and immediately noticed the changes that were being made. Once we opened the door to our room we were very pleased and at that time decided to go ahead and reserve the room for Saturday as well. We left and went to dinner and once we returned we wanted to relax since it was quite late. Unfortunately for us just as we were drifting off to sleep there was quite a bit of commotion in the hallway. Initially we thought we would just give it a few minutes and it would pass - it did last a while but finally settled. We were irritated and I called to the front desk where the clerk was very apologetic and assured me they were taking care of those causing all of the noise.

The next morning we were still irritated by the situation so we decided to talk to those working at the front desk because we had decided that we would go elsewhere. The lady was very nice and apologetic as well and asked us to give her five minutes to see what she could do for us. We went back to our room (after we had a very good breakfast) and within minutes received a phone call - the man on the other end let us know that he would comp us a one nights stay and again he was very apologetic. We were very happy and obviously decided to stay Saturday as well. We decided to get on with our day and and as we were leaving there were two men there at the front desk. We thanked them for taking such good care of us, it was nice to see that there are still businesses out there that still caring about their customers.

At that time they explained to us that they recently bought the hotel and were in the process of making many upgrades - in addition to that they upgraded our room - that was something that they definitely did not need to do. Saturday was a peaceful evening as promised and both rooms were beautiful.

We can all go somewhere and from time to time we are going to have a bad experience and it is a shame that most people only write about those experiences therefore I wanted to be sure to let everyone know that IF for some reason while staying at this Comfort Inn and something goes wrong I am certain that the staff will make every effort to correct the problem and make sure you are happy.

If in the area give Comfort Inn a chance - as with anything upgrades take time but I have no doubts that they are going be successful in a short period of time.

I was reluctant to stay based on these reviews, but the stay could not have been better. Come to find out there is a new management team in place making changes to prevent these complaints from happening again. The manager was at the front desk on and off during the day and is always approachable. I would recommend giving the Comfort Inn another try.

From the time I walked in, I had a bad feeling! I waited over 5 minutes for someone to come to the desk, I was about to call them from my cell phone. I don't expect much for $70, but I do expect some things. The room was ok, smelled like smoke to me for a non-smoking room. The bathroom was not the cleanest, they painted over the tile and it was peeling. The toilet leaked so you had to watch not to step in a puddle. The pool looked nice in the web photo, however it was so cloudy I could barely see my kids when they went under the water. We ate breakfast the first day of our 2 day stay. My bagel was ok and the waffles were ok. The hash browns were so chewy I spit it out and did not try the rest as it just didn't look appealing. The fridge where they kept the butter and the cream cheese wasn't even running and the hard boiled eggs were in there. We opted to pay for breakfast out the second day. What a dissappointment!