I made a reservation in October 2010 for 2 nights in December. I cancelled the reservation a few days later. I jotted down the cancellation number on a post-it in my office, but I never received an e-mail confirming the cancellation. In fact, I never received an e-mail confirming my reservation either. I ended up being charged for the room anyway, and have been trying to dispute it ever since with no luck since I can't find that post-it. I can't understood why it is MY responsibilty to keep track of their reservations/cancellations. THEIR mistake is costing me $110. Their customer service SUCKS! Stay away!

Booked this hotel last minute through a 50% off deal becasue we only needed a place so sleep for the night. After booking, hotel was revealed and then I read reviews. I must admit I was very concerned after seeing all the negative reviews. I have to say don't be swayed by them. It seems to me people are looking for 4 star quality on a 2 star price. Let's not forget this is rated as a 2 star hotel. Not sure what people would expect for the price. The place was clean and quiet. We had a very large, comfortable room with no musty or smokey smell. We stayed on a Sat. night, not only was there not any noise, we didn't even encounter anyone other that the staff. It is a ittle tired and worn, but clean. It is out of the way from the downtown area, so you do have to travel through a lot of congestion and many lights. Not sure how potholes in a road effect one's lodging, but I guess if you utilze that factor as part of the rating-you will find that. Continental breakfast was fairly basic, baked goods and eggs,although my daughter was disappointed with the lack of the "make your own waffle machine". We did not feel unsafe at anytime. If fact when we left to go out apparently out door did not close all the way, which we discovered on our return several hours later. Nothing was missing, staff offered to move us if we wished, but there was not any need. If you are looking for a place to sleep, close to the highway, this would suffice. If you want something for extended stay, walking distance to downtown and in a nice area, probably not the best choice.

We have had the pleasure of staying at the Quality Inn in Worcester many times during the past several years and have never been disappointed. The rooms are always spotlessly clean and the beds so comfortable, the kitchens in the suites are well-stocked and the complimentary breakfast is delicious. But the best part of our hotel stay is always being able to see and visit with the wonderful staff again. Over the years they have become our friends, and everyone...from the front desk personnel to the maintenance crew...has always been helpful, courteous and quick to remedy any problem which might have come up. The hotel is located just off the I 290 and within walking distance of a shopping mall (supermarket, several restaurants and stores.)

The Quality Inn in Worcester is a great place to stay.

Evelyn and Fred Kletzin
Friesenheim, Germany

My husband and I went on vacation here and we loved the hotel. It was nice and clean and the breakfast was perfect. We would definitely come back to this hotel. The employees were all very helpful. Every morning our room was cleaned and refilled with fresh towels and fresh linen. Thank you for a great stay.