We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Inn & Suites Worcester – reviews, photos

2.0 of 5
50 Oriol Drive, Worcester, MA 01605
Hotel amenities
Quality Inn & Suites Worcester
Ranked #6 of 7 hotels in Worcester
2.5 of 5 stars 53 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

53 reviews from our community

    Trip type
Traveller rating
    7
    13
    9
    5
    19
Date Rating
Sixteen Acres, Massachusetts, United States
1 review
4 helpful votes 4 helpful votes
“great if into the ghetto lifestyle”
2 of 5 stars Reviewed 5 November 2011
4
people found this review helpful

Babies running around only wearing diapers. Guys smoking pot in the parking lot. Gangsters trying to sell stolen cell phones as I walk in. Methadone clinic at the end of the street. Playground with a tire swing and see-saw; the rest is destroyed. Not worth the money. Welfare hotel! Checked into a dirty room with trash everywhere. The problem was resolved quickly, but still not satisfied with the cleanliness.

  • Stayed November 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Yaj W about Quality Inn & Suites Worcester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInn Worcester, General Manager at Quality Inn & Suites Worcester, responded to this review
22 February 2012
Thank you for submitting a review on our property. I am the new General Manager at the Quality Inn and Suites. Some steps that we are currently taking to combat a few of your concerns are:

To address the child running around the hotel only wearing a diaper, the hotel houses families from time to time when they have lost their homes due to unfortunate circumstances and participates in a program funded by the government to help provide such individuals with reasonable living accommodations. These families adhere to strict rules during their stay at the hotel till such times that they can find suitable accommodations.

The Quality Inn and Suites will soon be two separate hotels consisting of a 49-room Quality Inn and Suites and a 65-room Suburban Extended Stay Hotel. This will help to ensure that the families we have staying here will be located in a separate hotel. All guests will be advised that the Suburban Extended Stay hotel does have families that are here for extended stay, which is defined as 7 nights or longer.

I have never heard of anyone being at our hotel to sell cell phones to anyone. I do hope that this was reported immediately to the hotel staff so that we could have contacted the local authorities. Soliciting is not allowed on our property.

There is a clinic on Lincoln Street and Spectrum Health Services has four such clinics all across Worcester. Its an organization dedicated to lives of individuals who are affected by an addiction and/or mental illness. One of their facilities does happen to be close to the hotel but it has limited hours and its patrons do not visit the hotel. They do have a security officer that patrols during its open hours to control traffic on the street.

The playground has been repaired numerous times. The swings, etc, are not out there during the colder months as most residential homes do; however, we will be taking the equipment down shortly.

We have recently painted the rooms and refurbished and/or stained the current furniture. We will be doing more renovations in the months to come.

If you could respond to me or contact me at the hotel, I would be happy to investigate what happened with your stay in regards to being checked into a dirty room. I know that you were immediately moved to a different room, but these things can be prevented through training of my staff.

I wanted to make you aware of the proactive things we are doing to address all concerns.

I hope if you have the opportunity, you contact me to see what we have done to the hotel.

Thank you again for your feedback.

Diana Casavecchia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canastota, NY
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“BEWARE”
1 of 5 stars Reviewed 15 September 2011
2
people found this review helpful

Booked this hotel at the last minute. Arrived at midnight to a "dump". I was afraid to stay there. Refused to even check in. Had to search for another hotel in the middle of the night. Finally, found a room at the Marriott Courtyard. Now I know why they had available rooms.

Stayed September 2011, travelled solo
Was this review helpful? Yes
Ask TipperCanastota_NY about Quality Inn & Suites Worcester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityInn Worcester, General Manager at Quality Inn & Suites Worcester, responded to this review
22 February 2012
Thank you for submitting a review on our property. I am the new General Manager at the Quality Inn and Suites. Some steps that we are currently taking to combat a few of your concerns are:

Can you tell me what about the hotel made you think it was a dump as you didn't enter the property?

There is a new fencing around the dumpster. We are taking down the swingset and see-saw. There was a car that belonged to one of our long-term doctors that was staying here. He donated it to Kars for Kids. We have employees picking up trash every few hours around the hotel. We do get a fair share of it blowing through the woods from the shopping plaza. We also monitor the parking lot for dumping. I am in the process of improving the lighting in the parking lot.

I wanted to make you aware of the proactive things we are doing to address all concerns.

I hope if you have the opportunity, you contact me to see what we have done to the hotel.

Thank you again for your feedback.

Diana Casavecchia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Worcester hotels

Beechwood Hotel
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d94324?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Sleigh Maker Inn Bed & Breakfast
5 of 5 stars
Show Prices ABS:HotelCheckRates-d670160?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Comfort Inn and Suites Colonial
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d89880?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Worcester, Massachusetts
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Average but location not bad”
3 of 5 stars Reviewed 22 August 2011
1
person found this review helpful

I have been to Worcester thrice and on all occasions stayed in Quality Inn on Oriol Drive. It's an average hotel but there are a few pros. 1. Location adjacent to Lincoln Street- quite a few stores including Stop and Shop, Borders, Target, Dick's and Lowes are in walking distance. A number of eateries including pizza joints, mexican, italian and japanese restaurants, Mc d, DD are in walking distance. 2. Suites with kitchen and ample space. 3. Cheap monthly rates - comes up to $61 per day - not bad for business trips. Not a very exciting place to stay with your family but it does not burn a hole in your pocket.

Room Tip: Get a room with a balcony facing the driveway leading to the main lobby.
See more room tips
  • Stayed July 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Mustafa81 about Quality Inn & Suites Worcester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hancock, Maine
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Don't bother”
1 of 5 stars Reviewed 14 July 2011
1
person found this review helpful

We booked a room sight unseen using the Choice Hotels catalog and when we arrived, it looked like a public housing complex, because that's essentially what it was. We stood inside checking in and heard a couple of young men arguing on a balcony, and it turned out to be a place where they rent rooms by the week, definitely not a family place to stay for even one night. They accepted dogs for $35, but when asked where we could walk the dog, they said "Out back in the woods." The motel is located in a less than desirable part of town, and wanted to charge us almost $200 for a "suite" while answering a phone call from an interested party by saying, "Yes, we rent the suites for $129 a week." We felt unsafe in the area and in the motel. We immediately canceled and the clerk, who had scanned our credit card, said she didn't know how to do a credit/refund and that would have to wait until someone came in the next morning. When I requested some kind of receipt for proof we would be refunded, she wrote down a cancellation number on a scrap piece of paper. She was polite but not reassuring. We drove 3 more hours to find another motel, as most were booked and didn't get one until 10 p.m. We would have rather slept in the car, if necessary, than stay at the Quality Inn in Worcester. It is fine for its apparent purpose as a quasi-apartment rental, but for a family motel it should not be listed in the Choice directory, and I've written a letter to the company suggesting that.

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
Was this review helpful? Yes
Ask TopCat1954 about Quality Inn & Suites Worcester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brewster, New York
Contributor
20 reviews 20 reviews
Reviews in 15 cities Reviews in 15 cities
47 helpful votes 47 helpful votes
“wish this worked out, but it didn't”
3 of 5 stars Reviewed 22 February 2011

We stayed in this hotel because of its location and price. We found out that you get what you pay for. The road that the hotel is on was in horible shape, you needed to dodge the pot holes the entire way into the hotel. We were looking for a place close to WPI collage where our son is planning on attending next year. Unfortunately we will not be back to this hotel. The hotel itself was alright, and the staff was friendly. The room we had was quiet, in good shape, with a balcony (not that we needed it). Here comes the bad part, the bed was so hard neither one of us could sleep through the entire night. When we woke up the next day we could hardly move our backs were so sore. The other problem we had was regulating the heat in the room, so it got very warm during the night. WE went for the free breakfast, it was a joke. a few donuts (out of a box - I am sure), bread and bagels but we heard people saying that the toaster did not work, eggs (that were so runny they could have left on their own) and sausage. We ended up at a McDonalds down the road.
We wish this could have worked out for us because we were ready to start booking for upcoming events at the school because there are so many collages in the area we wanted to make sure we would have a place. This will not be it, we will have to keep looking.

  • Stayed February 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by NYTom64 for Worcester
Ask NYTom64 about Quality Inn & Suites Worcester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Quality Inn & Suites Worcester also viewed

Residence Inn Worcester
4 of 5 stars 71 Reviews
Worcester, MA
Show Prices ABS:HotelCheckRates-d596759?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hampton Inn Worcester
3.5 of 5 stars 64 Reviews
Worcester, MA
Show Prices ABS:HotelCheckRates-d94318?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hilton Garden Inn
4 of 5 stars 107 Reviews
Worcester, MA
Show Prices ABS:HotelCheckRates-d611874?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 7 hotels in Worcester, ranked by popularity »

Been to Quality Inn & Suites Worcester? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Quality Inn & Suites Worcester

  • Quality Inn Worcester
  • Quality Inn Hotel Worcester
  • Worcester Quality Inn
Address: 50 Oriol Drive, Worcester, MA 01605
Price range (per night):* INR6,945 - 7,617

Owners: What's your side of the story?

If you own or manage Quality Inn & Suites Worcester, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Quality Inn & Suites Worcester
Show the lowest price for this hotel (from our partners)
Show Prices