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Red Roof Inn Boston - Woburn – reviews, photos

2.0 of 5
19 Commerce Way, Woburn, MA 01801
Hotel amenities
Red Roof Inn Boston - Woburn
Ranked #7 of 11 hotels in Woburn
3.5 of 5 stars 112 Reviews
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112 reviews from our community

What travellers say about this hotel
  • Indoor pool(3)
  • Restaurant next door(3)
  • Grocery store(3)
  • Very nice(3)
Traveller rating
    23
    50
    20
    5
    14
Only show reviews for Family (24) | Couples (23) | Business (16)
Date Rating
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
“I keep going there when I am in town”
4 of 5 stars Reviewed 17 December 2011

For the price and location this hotel is pretty good. I haven't had too many issues here and I have stayed there a few times. I want to thank Jennifer because she is so kind and makes it comfortable. No matter what happens she always makes it so I want to come back, even if there is an issue she fixes it.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
Ask Michele F about Red Roof Inn Boston - Woburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhonda See, Front Office Manager at Red Roof Inn Boston - Woburn, responded to this review
6 January 2012
Dear Michele F,

Thank you for the great review! It means a lot to our staff when our efforts are recognized. I am thrilled to read that the best part of your stay was due to extraordinary customer service. We post all of our reviews for the staff to see and your feedback is appreciated. I hope we have the opportunity to serve you again in the future.

Sincerly,
Kelly Gil
Front Office Manager
Red Roof Inn
19 Commerce Way
Woburn, MA 01801
i0238@redroof.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Brookfield, Massachusetts
1 review
1 helpful vote 1 helpful vote
“Great experience this time”
4 of 5 stars Reviewed 15 December 2011
1
person found this review helpful

I came here a week ago and I was not impressed the room was not to well taken care ie...sox in the bed, the toilet did not flush, the remote to the television did not work. This week the experience was completely different, the lady at the front Desk was named Jennifer, she was polite kind and helpful when it came to information of food and events in the local area. The room was clean, and very comfortable. the Price is affordable and the location is close to the highways and local stores and restaurants.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Derrick M about Red Roof Inn Boston - Woburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhonda See, Front Office Manager at Red Roof Inn Boston - Woburn, responded to this review
6 January 2012
Dear Derrick M,

Thank you for the great review! I am glad that we were able to change your impression from the first time you came. I am glad we were able to offer you a nice room at a nice price and that you found us clean and to have great service. It means a lot to our staff when our efforts are recognized. I am thrilled to read that the best part of your stay was due to extraordinary customer service. We post all of our reviews for the staff to see and your feedback is appreciated. I hope we have the opportunity to serve you again in the future.

Sincerely,

Kelly Gil - Front Office Manager
Red Roof Inn i0238
19 Commerce Way
Woburn, MA 01801
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Lebanon, New Hampshire
1 review
“Diana!!!”
4 of 5 stars Reviewed 31 October 2011

After a car accident we needed a little R and R, and to our delight Diana who was running the front desk at 2:00am was an absolute delight. Not only was she warm, kind, and helpful she went out of her way to make our stay as comfortable as possible. Amazing staff! Give this girl a raise!

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask matthew n about Red Roof Inn Boston - Woburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhonda See, Front Office Manager at Red Roof Inn Boston - Woburn, responded to this review
6 January 2012
Dear Matthew N,

Thank you so much for your great review, and I will be sure to let Diana know all the good things you said about her. We post all of our reviews for the staff to see and your feedback is appreciated. I am thrilled to read that the best part of your stay was due to extraordinary customer service. Thank you again for staying with us and we look forward to welcoming you back soon.

Kelly Gil -Front Office Manager
Red Roof Inn - Boston Woburn
19 Commerce Way
Woburn, MA 01801
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Nashville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Major deferred maintenance... Borderline a dump.”
2 of 5 stars Reviewed 22 October 2011
2
people found this review helpful

Where do I start? This is not a nice facility. Cig burns in dated bed spreads, dirt line in carpet under A/C unit and at corners of walls in room. Broken floor tiles in lobby. Formica walls in elevator chiped and trashy looking. Dead bolt latch, while appeared to operate wouldn't stop someone from entering. Sign on building wouldn't light many letters. Pool area appeared to be built in late 70's early 80's and not much done since. Many lights out in pool area, along with broken ceiling tiles. Flowerpot over old diving board anchor. Poor repairs to water damage to ceiling in room. Breakfast was juice/coffee, bagels, muffins, and sticky buns. One perk - the awesome wall paper in the lobby of a happy businessman on his circa-1990 brick-style cell phone with antenna fully extended. The decent: bathroom appeared to have been freshened with new sink and tub and tile was clean, though tub wouldn't drain properly. The carpet in the hall appeared newer as well. I didn't want my children touching things in the room due to age and cleanliness so this effected enjoyment of my stay. Visited late Oct. 2011

Room Tip: Steer clear.
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  • Stayed October 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Andy F about Red Roof Inn Boston - Woburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhonda See, Front Office Manager at Red Roof Inn Boston - Woburn, responded to this review
6 January 2012
Dear Andy F,

Thank you so much for your comment on your recent visit with us. I am extremely sorry about the issues that you encountered during your stay. We are looking to renovate our property by the end of this year. I hope that you will give us the opportunity to serve you when this does happen, you will like the changes


Kelly Gil Front Office Manager
Red Roof Inn - Boston Woburn
19 Commerce Way
Woburn, MA 01801
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Reviews in 4 cities Reviews in 4 cities
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“impressed”
4 of 5 stars Reviewed 16 October 2011

I recently stayed at the Red Roof inn for 1 night. I must say I was impressed on how clean the rooms were. Nice wood laminate floors in the bathroom, well stocked with towels. Everyone at the front desk was pleasant and helpful. The only negative was that the front check in area did smell like cigarette smoke and the beds were very low. Other then that I had no problems.

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Robin M about Red Roof Inn Boston - Woburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhonda See, General Manager at Red Roof Inn Boston - Woburn, responded to this review
19 October 2011
Dear Robin M,
Thank you for taking the time to write a review on the Red Roof Inn Boston/Woburn. We take pride in our hotel and our jobs. We have determined that when guests smoke outside the front door, the smell enters the building. We are working on taking care of that issue.

Rhonda See - General Manager
Red Roof Inn i0238
19 Commerce Way
Woburn, MA 01801
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Red Roof Inn Boston - Woburn

  • Red Roof Inn Woburn
  • Woburn Red Roof Inn
Address: 19 Commerce Way, Woburn, MA 01801
Price range (per night):* INR5,041 - 7,449

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Red Roof Inn Boston - Woburn
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