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EconoLodge Inn & Suites – reviews, photos

2.0 of 5
2 Southampton Rd, Westfield, MA 01085
Hotel amenities
EconoLodge Inn & Suites
EconoLodge Inn & Suites
EconoLodge Inn & Suites
EconoLodge Inn & Suites
EconoLodge Inn & Suites
EconoLodge Inn & Suites
Ranked #4 of 4 hotels in Westfield
2.5 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    0
    2
    2
    1
    6
Date Rating
Sherrill
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“a disgusting place”
1 of 5 stars Reviewed 8 July 2005
6
people found this review helpful

What a nightmare! This is a filthy place! Our mattress was soaking wet...argh! We don't want to even think about the horrendous health issues this opens up.Ugh! When we complained no one seemed to care. We asked to have our room changed and were told there were no more rooms available, but when we threatened to leave and go elsewhere all of a sudden another room appeared empty. The desk service was terrible! The second room we were put into was equally disgusting. Yellow stains covered the external and internal parts of the toilet. Mildew was on the bathroom tiles. All in all...this is just an over all disgusting place. Never again!

  • Stayed July 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask mjbSherrill about EconoLodge Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgewestfield, Webmaster at EconoLodge Inn & Suites, responded to this review
13 April 2011
Dear Guest,

Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area.

Thank you for taking the time to give us a review, it is greatly appreciated. Upon receipt of your review, the following steps were taken:

1) Desk service staff received additional training in the courteous, considerate way in which our valued guests are to be treated.

2) Housekeeping staff received additional training in the level of cleanliness required of them as our employees.

I hope that the next time you stay in our area, you will once again choose to stay at EconoLodge Inn & Suites. I think that you will be greatly pleased.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
cape cod
1 review
6 helpful votes 6 helpful votes
“Horrible Night”
1 of 5 stars Reviewed 25 June 2005
6
people found this review helpful

Oh my goodness, where dO I begin?? This was the most discusting place I have ever been. Cigarette burns on the toilet seat, stains on the blanket, hair everywhere! Me and my daughter had to clean it ourselves. We had no choice but to stay there because everywhere around that particular area was sold out! We called and asked for bathroom tissue and they said no one was around to deliver it, so can we come down and get it? The whole entire place should be considered just and old truck stop, the only thing they had going for them was the wendy's across the parking lot. It was a horrid, horrid experience! Please don't take your children there especially, even though 6 flags isn't too far!

  • Stayed June 2005, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgewestfield, Webmaster at EconoLodge Inn & Suites, responded to this review
13 April 2011
Dear Guest,

Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area. I am sorry that you and your daughter ended up cleaning your own room, that is certainly not our intention for our valued guests.

Thank you for taking the time to give us a review, it is greatly appreciated. Upon receipt of your review, the following actions were taken:

1) The desk staff received additional training in the courteous manner in which they are to treat our valued guests.

2) Housekeeping staff received additional training in the level of cleanliness required of them as our employees.

I hope that the next time you visit our area, you will once again choose to stay at EconoLodge Inn & Suites. I think you will be greatly pleased.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about EconoLodge Inn & Suites

  • Econo Lodge Westfield
  • Econolodge Hotel Westfield
  • Westfield Econo Lodge
Address: 2 Southampton Rd, Westfield, MA 01085
Price range (per night):* INR4,474 - 6,151

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