I stayed at this Econo Lodge for a week (7 nights). The room was not clean. There were spiderwebs on the ceiling and dust everywhere. My bathroom was not cleaned at all during my stay. I did get towels every day and my bed was made, but not with clean sheets. There were holes in the walls and ceiling. When I checked out I wasn't even asked about my stay.
Some pluses: The room had your basic amenities including a microwave oven, microfridge, coffee maker, etc. The continental breakfast was OK. There is a pool, but it needed cleaning. It is located right off the Mass Pike which is convenient to travelers.
For people travelling to the Westfield, MA area, this is really the only hotel. If you don't mind staying outside the area, you may want to check out other hotel/motel options.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 April 2011
Dear Guest,
Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area. I am glad that you found the location to be a good one for you. I am glad that you found the microwave, fridge, coffee maker and so forth to be pluses.
Thank you for taking the time to give us a review, it is greatly appreciated. Upon the receipt of your review, the following steps were taken:
1) The reception staff received additional training in letting our valued guests know how much we appreciate them and showing an interest in seeing that they enjoyed their stay.
2) Housekeeping staff received additional training in meeting the level of cleanliness required of them as our employees.
I hope that the next time you visit our area, you will once again choose to stay at EconoLodge Inn & Suites. I think you will be greatly pleased.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC