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EconoLodge Inn & Suites – reviews, photos

2.0 of 5
2 Southampton Rd, Westfield, MA 01085
Hotel amenities
EconoLodge Inn & Suites
EconoLodge Inn & Suites
EconoLodge Inn & Suites
EconoLodge Inn & Suites
EconoLodge Inn & Suites
EconoLodge Inn & Suites
Ranked #4 of 4 hotels in Westfield
2.5 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
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    2
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    1
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Date Rating
Westfield, Massachusetts, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“won't stay here ever again”
1 of 5 stars Reviewed 22 December 2011
2
people found this review helpful

The manager is rude. He has a glass eye, so you don't know where he looking. He blames everything on the guest. he is hard to understand. He yells at quests for getting Hot water from the coffee machine.
The housekeepers all but one don't speak English. They enter rooms without knocking and the will enter your room even if you have a "Do Not Disturb" sign on the door.
There was mold on the wall and the shower curtains told management. Manager told me that we put the mold on the wall.
The rooms smelled.
The morning meal is not a continental It was just muffins and danishes.
The water in the bathroom was brown.
There were light bulbs out in the rooms.
We complaint and they refused to do anything about it.
The only good thing about this hotel is the front desk clerk Sandra and Kristi they were very personnel and friendly.

  • Stayed November 2011, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgewestfield, Webmaster at EconoLodge Inn & Suites, responded to this review
20 February 2012
Dear Guest,

Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt, the following steps were taken:

• Sandra and Kristi received my personal commendation for the courteous, friendly manner in which they treated you, our valued guests.

• The manager received additional training in the courteous manner in which our valued guests are to be treated.

• The manager was approached about helping staff members for whom English is a second language to understand about not entering rooms without knocking and about the meaning of a “do not disturb” sign.

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• Breakfast staff received additional training in presenting a proper continental breakfast.

I hope that the next time you visit our area, you will once again choose to stay at EconoLodge Inn & Suites. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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Ontario
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
“Never Again”
1 of 5 stars Reviewed 24 October 2011
5
people found this review helpful

A terrible place ot spend a night. We were passing through the area and stayed at this hotel because it was on our route. It is a dirty, tired old style motel. The mattresses were dirty and hollowed in the center and the carpets were sticky.We had cars and trucks pulling up right outside our room and the noise was terible. We will never stay at an Econolodge again after this. We stayed at two excellent hotels on this trip for the same dollars per night so the cost of the room was not the problem, it is just a plain old dirty place.I must say that the front desk were good, the check in and out was fine.
I don't know how anyone can say this place is ok, it is definitely the worst hotel experience that we have ever had and we have had many all over the world..

  • Stayed October 2011, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgewestfield, Webmaster at EconoLodge Inn & Suites, responded to this review
30 November 2011
Dear Guest,

Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken:

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

I am so sorry that your experience was such a bad one. We take our reviews seriously, and that includes yours. I hope that the next time you visit our area, you will once again choose to stay at EconoLodge Inn & Suites. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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“Be aware!”
1 of 5 stars Reviewed 2 October 2011
2
people found this review helpful

Be aware of this hotel. The first room we got was very moldy, had wet walls, was dark and smelled very very bad. We were not able to breathe and got a headache within 10 minutes. We were standing outside the room, thinking what to do and where to go, when the manager passed us. We called him to the room and the first thing he said was "it's stinky, right?". HE KNEW EXACTLY WHAT WAS GOING ON.
Then they moved us to another room, which was smelly too (turned out this room was recently painted), and filthy. The fridge was gross, brown stains on my pillow, toilet was clogged and dust everywhere. We complained again and they said we were the first to complain. They just listened to us, nodded and smiled, but they really didn't care!
Please think twice before choosing this hotel, it's not worth it.
Because of this experience we will never stay in any Econolodge again.

  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgewestfield, Webmaster at EconoLodge Inn & Suites, responded to this review
14 October 2011
Dear Guest,

Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• The manager was approached about his responsibility to present a proper establishment to the best of his ability.

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• Maintenance was informed of the problem you encountered with the toilet and instructed to fixing it.

I hope that the next time you visit our area, you will reconsider your decision never to stop here again and stay at EconoLodge Inn & Suites. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Brunswick
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Great Hotel Good Value”
4 of 5 stars Reviewed 13 July 2010

We stayed at this hotel for one night on the July 4th weekend. It is located right off the I90. The rates were very good. The hotel is clean and comfortable and the staff were very friendly. They were even kind enough to allow us to check in 2 hours early. If you are looking for a reasonably priced place to stay while you are visiting the surrounding area or attending a concert at Tanglewood, this is the place. Accomodations in the Lenox / Lee region were 4 times the price. Tanglewood is about a 40 minute drive away via the I90. The hotel is not fancy, but it offers clean, comfortable, basic accomodations. The continental breakfast was good. There is a Friendlys and a Wendys nearby if you are looking for more. I would definitely recommend this hotel to anyone who is visitiong the region for 1-2 nights.

  • Stayed July 2010, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homewood, Illinois
Senior Contributor
34 reviews 34 reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
“Pet friendly convenient to route”
3 of 5 stars Reviewed 30 September 2009

We stayed here for one night while traveling through the area. Group of young noisy people there the night we stayed. Mentioned to management the next morning and they were aware of the problems. This can happen anywhere.

Everything was in working order and clean. Other than the noise issues OK stay.

  • Stayed September 2009, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about EconoLodge Inn & Suites

  • Econo Lodge Westfield
  • Econolodge Hotel Westfield
  • Westfield Econo Lodge
Address: 2 Southampton Rd, Westfield, MA 01085
Price range (per night):* INR4,474 - 6,151

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