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Quality Inn West Springfield – reviews, photos

2.0 of 5
1150 Riverdale Street, West Springfield, MA 01089
Hotel amenities
Quality Inn West Springfield
Quality Inn West Springfield
Quality Inn West Springfield
Quality Inn West Springfield
Quality Inn West Springfield
Quality Inn West Springfield
2.0 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    1
    2
    1
    9
    23
Date Rating
Rancho Cucamonga, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Avoid this place if you can”
1 of 5 stars Reviewed 14 April 2011

This location is being used as a shelter. It seems floors 2 & 3 are used as shelter housing and floor 5 for regular guests. Sleep was disrupted by people arguing from parking lot and doors being slamed. Thankfully only stayed 1 night here. Upkeep of this hotel is poor--dirty curtains in lobby, carpets dirty, alarm clock in room was missing face plate and did not function. Breakfast items were not replinished with still about 45 minutes left. No staff to clean tables, kid's toys left in breakfast area and on tables. I did complain to Choice Hotels since I'm a member of their reward program, I was told I would get a response within 72 hrs, well it's been 2 weeks now and still no response.

  • Stayed March 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask 1travelingDad about Quality Inn West Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield, Connecticut
1 review
“It's a home to the state homeless!!!”
1 of 5 stars Reviewed 21 March 2011

This hotel has opened their doors to the state and are housing homeless people in the state of MA. STAY AWAY!!! I walked in to find broken windows, graffitti all over the hallway walls, and a social worker meeting with homeless people in the lobby!!! The price may be right, but as a woman travelling alone, this is NOT a good choice. For anyone!!!!

  • Stayed March 2011, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jeepchick41 about Quality Inn West Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Elmira, New York
1 review
“Dirty, lousy, noisy motel”
1 of 5 stars Reviewed 5 December 2010

This motel is not as described on the internet. It is cold, dirty, and noisy. The hotel manager did nothing when we complained about a loud party going on next door. We would have been better off sleeping in our car.

  • Stayed December 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask MamaTrish3 about Quality Inn West Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mashpee, Massachusetts
Senior Contributor
26 reviews 26 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Pass on this one!!!! Drive further and stay in better”
1 of 5 stars Reviewed 28 October 2010

We chose to travel on a busy weekend and had little choices for rooms. I often stay with the Choice family of hotels because of hotel points. This place should be a Roadway or Travelodge. It was a DUMP. The room smelled of stale smoke or musty, the bed was horrible, the room was well vacuumed , but filthy.

Normally we stay at the nearby Comfort Inn, Hampton Inn or Homewood Suites.

Drive to Worcester or Hartford instead!!

  • Stayed October 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask wcstory about Quality Inn West Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canton, Ohio
1 review
“This is the most disgusting bug infested hotel!!!”
1 of 5 stars Reviewed 12 October 2010

My husband and I stayed here and saw 2 tiny bugs crawling down the side of the tub. We checked the bed and thought it looked okay, so we stayed. An hour later we saw a tiny bug crawling down the mirror in the room and watched it crawl behind the mirror. Later as I was in the bathroom I saw a roach crawl out from behind the mirror in the bathroom and more tiny bugs crawling on the floor and the sink. Also, in the middle of the night I heard a cough in the room next door and opened my eyes to see their light shining through from the top of our wall and ceiling! We checked out at 5:00 A.M. and complained to the person on duty who could have cared less. I want to warn anyone thinking of staying here of what we experienced....

  • Stayed October 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jmcclish1 about Quality Inn West Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Quality Inn West Springfield

1150 Riverdale Street, West Springfield, MA 01089
Price range (per night):* INR2,460 - 7,773

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