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Super 8 West Springfield / Route 5 – reviews, photos

1500 Riverdale Street, West Springfield, MA 01089-4640
Hotel amenities
Super 8 West Springfield / Route 5
Super 8 West Springfield / Route 5
Super 8 West Springfield / Route 5
Super 8 West Springfield / Route 5
Super 8 West Springfield / Route 5
Super 8 West Springfield / Route 5
2.5 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    4
    9
    4
    5
    10
Date Rating
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“The most disgusting place I have ever stayed”
1 of 5 stars Reviewed 5 October 2011
1
person found this review helpful

This hotel is literally the dirtiest, smelliest, most disgusting place I have ever stayed. We made the mistake of taking a gamble on the Super 8 on a recent trip to the Big E. Mistake! Even though it's cheap, next time I would pay an extra $20 and stay somewhere which looked like it had been cleaned in the last twenty years. It's in a car park on the side of a busy, main road. Our check in was smooth, the assistant was civil although not friendly and we went down the (smelly) corridor (an odd mixture of stale smoke, dead cat and bleach) to our king size room. The bed was big but the first thing we noticed was the overwhelming smell of stale smoke and urine. It was like someone had peed all over the floor and walls ten years ago and it had been left to fester, only hidden slightly by ten years of smoking in bed (it was a non smoking room). When I went to complain to the guy behind the desk he said that it was probably the air-conditioning unit and we should open a window. Never mind that it was 30 degrees outside and we were on the ground floor somewhere that looked like murderers would be happy to climb through your window and kill you while you slept, and given the state of the hotel, the cleaning staff would probably just shove you under the bed and tell the next guest that the smell of rotting flesh was down to the air conditioning unit. So no new room for us. When I pulled back the sheets to get into bed I noticed some small, black, curly hairs and a blood stain. Yummy. I didn't want any part of my body to touch any part of this room. The shower was adequate, oddly, the sink wasn't in the bathroom with the toilet and shower but in the main room. Breakfast was included and this was ok, can't really complain - cereal, bread and muffins. Coffee from a machine. Again, all while enjoying the special aroma which I haven't smelled before or since, hence I will name it 'Super 8 Smell'.
Please don't stay here, it's not worth it - don't focus on the positive reviews and ignore the negative ones like I did in desperate hope, otherwise you will experience first hand the joys of blood stains, pubes, and Super 8 Smell.

  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Emily B about Super 8 West Springfield / Route 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilsons Beach
1 review
“Reasonable rates, adequate accommodations.”
3 of 5 stars Reviewed 4 October 2011

We stayed for a week, and were very satisfied with the price and quality. We got a good rate. We weren't looking for anything fancy, and the rooms are a bit dated, but comfortable enough for our family of four.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Amanda M about Super 8 West Springfield / Route 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor Locks, Connecticut
1 review
1 helpful vote 1 helpful vote
“RIP-OFFS”
2 of 5 stars Reviewed 18 September 2011
1
person found this review helpful

My suggestions to anyone who will stay here is to make reservations to make sure you are gonna get the rate you know your gonna be charged for, I went there and It was suppose to be 95.00, The man said it was 109.00 plus tax. I was tired and hungry so we took it, We got to our room wasn't the cleanist and had toothpaste on the sink and crumbs on the table. I saw the sign in the room with the rate at 95.00 for 1 and 2 persons, 102.00 for 3 and 109.00 for 4. There was only 2 of us.... I got on my cell phone and called the number that was on the phone in the room that brings me to the front desk, when the guy answered, I changed my voice and asked how much the rooms were? He said 99.00, I then asked him is that always the going price and he said yes. So tell me why I got charged 123.77. When I called the number for www.Super8.com The woman told me that they are independantly owned and they can make whatever price they want to charged, I told her sorry for her as they will look bad. So My Recommendation is CALL AND MAKE RESERVATIONS KNOWING YOUR REAL PRICE, ONE NOT GIVEN TO YOU ONCE YOU GET THERE.

Room Tip: Know Your Rates And RESERVE Because once you get there they will give you a different rate
See more room tips
  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Charlene K about Super 8 West Springfield / Route 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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3 helpful votes 3 helpful votes
“Overcharged for poor accommodations!”
1 of 5 stars Reviewed 13 September 2011
2
people found this review helpful

We started our experience with no one to greet us at the desk. After yelling into the "back" room and walking a distance down the hall, the clerk showed up. We were then asked for a cot charge that I was told at the time of reservation was included in the price of the room (we did not pay for the cot). Our room was not clean. One of the chairs (around a table was broken). One of the box springs under one of the beds was broken. There was food and other trash around the beds on the carpet & the carpet smelled of stinky socks. I was afraid to walk on the floor without socks or shoes, then promptly took them off when we got into bed as to not track "whatever" onto our sheets. AND when I got into bed, I felt something under the sheets with bumps on it. Needless to say, I FREAKED OUT SCREAMING!!! With the lack of cleanliness of the room, I assumed it was a dead mouse. To our surprise, it was the TV remote that was left on the mattress before the sheets were put on.

The shower curtain rod was barely connected to the wall. It could have easily come off with a little tug.

As for the breakfast, we did not partake. If they take care of their dining room/kitchen area the same way they do the rooms, I did not want to get sick from eating there.

  • Stayed September 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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Ask MrsMPortland_Maine about Super 8 West Springfield / Route 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
København, Danmark
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“We didn't like it...”
2 of 5 stars Reviewed 12 September 2011

Finding a place to sleep in this class is always a lottery. Sometimes you loose...The motel itself was average. The room was average - but a bit run down. The bathroom had seen better days, but it worked. The A/C was somehow faulty and was spreading humid air?

At breakfast the staff at the frontdesk didn't seem to take notice of the mess and need for cleaning in the area. They didn't seem to bother to fill up and do some plain cleaning.

When we arrived in the evening the receptionist was very uneager and uengaged. She had a kind of superior behavior. Like customers was only in the world to make a fuss. The person how was there in the daytime, was more interested in playing whit his computer - strange priorities! Like they're not interested in runing a motel.

It takes so little - like when the cleaninglady in the morning greeted us with "Good Morning" & a smile!

  • Stayed July 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Man-Travels about Super 8 West Springfield / Route 5
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Additional Information about Super 8 West Springfield / Route 5

  • Super 8 West Springfield
  • Super Eight West Springfield
  • West Springfield Super 8
  • West Springfield Super Eight
Address: 1500 Riverdale Street, West Springfield, MA 01089-4640
Price range (per night):* INR2,684 - 3,803

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Super 8 West Springfield / Route 5
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