I arrived with a large group for the Equine Affair at the Big E Nov. 10-12.
Positives: Location makes it possible to just walk over to the Big E. Owners appear to be sincerely nice people. Owner fixed a problem with the sheets immediately when brought to her attention.
Negatives: Hotel is VERY run down, and yes the car port is filled with junk. Severely worn carpet, unfinished paint jobs on the doors, cracked tiles, in need of updating. Housekeeping is terrible. The carpets do not appear to have been vaccuumed, dirt on the walls, cobwebs on the ceilling, and the room was basically unclean. The worst was the bathroom with a toilet filled with stale urine. I almost became ill when I went to flush it and decided that I would wait the two days and just shower when I got home. Also, the toilet would not flush unless you held the handle down and it also had a leak that spilled out onto the floor when flushed. (glad I was not in the room below) The inside of one of the sheets had some sort of caked on food or something that apparently did not come off in the wash. Are they trying to save money by not using hot water? The bed, though comfortable, did not make up for the noise of the refridgerator, the automatic air freshner, the trains or the noise in the hallway. The included 'breakfast' was to be avoided and the microwave would not work at the same time as the waffle iron and we apparently kept tripping the fuses as the lights were on and off. I made sure I took anything of value with me throughout the day as I did not trust the wiring and had concerns about the building burning down. Finally, there was an issue with the bill. The price quoted was not the price on the final bill. The explanation given to my friend was that they made a mistake when quoting her the rate and that it was really the highter rate as they just do not offer the lower rate. Did they then honor the rate quoted? Nope.
I had a good time and was with great people. If I had been there on my own, I would have never checked in and I will not stay there next year.

this place is disgusting and their service is terrible!!! they openly store old furniture and scrap metal in a carport where you park your cars. i made a reservation a month in advance and drove 3 hours to get there . i called a ton of hotels asking them all if they have a room or suite bg enough for 6 adults. finally, i found this place and their customer device rep was excited to help. he told me they have a 4 bed room (not a 4 bedroom) and that we could all stay there for $150. i was excited and booked the room. i specifically asked him if he would charge us any more than the quote he gave me and he said "no" he also said the 6 people were not a problem and that the price he gave me was the total. he talked about how comfortable we would be in the big room with the four beds. i agreed. when we got to the hotel the first thing we saw was a run down note lin an akward location in the bad part of town. i figured whatever we have a sweet room! when we got to the desk a very rude middle-aged man told me that he had me down for a 1 bed room for 2 adults. i had him double check and he rudely confirmed.i told him (nicely i swear!) about the agreement i had made with the other guy over the phone. he shouted at me "i wouldn't have done that. no one here would do that! that rooms gone now its gone. everyone knows in october its gone. you should have known. i was like what the heck! this guys serious. he also told me he could give me two rooms but that it would be an extra $120 for the four adults over their max 2. needless to say i told him to save his breath and left. in the end we were late of everything for the rest of our weekend because we had to find another hotel and drive to it. this place is awful. really don't go to it. find a place in chikopee.

This was my first experience with a smaller, homier type of motel. My secretary usually books me into large well-known hotels for 3 weeks. I come here for business at the Big E every single year, but I never realized this operation even existed. It is a great place directly across from the entrance I had to get in which allowed me to sleep in little longer. Much appreciated not having to fight through unregulated traffic. I had the type of breakfast I receive at the Wyndham chain. They had some enormous bananas with their waffles. The rooms were surprisingly large and wi-fi acces in rooms which is much needed for business travelers. Relaxed in the indoor pool in the evenings. Staff friendly, rooms clean, spa amenties.The manger was kind enough to order food for all of the Big E business people each and every single evening at no extra cost. While I enjoy my well-known chains, I'm quite sure that this was the above and beyond experience only to be had in a smaller place.

I was reluctant when I booked my room after only my online information - but I can honestly say my room was clean and large. The hotel may be family run giving it more of a B and B feel. The pool looks clean and cared for. The furnishings are humble - but you are getting a deal; very clean and well cared for with friendly service, not luxury. Latitudes is a fine dining restaurant promoting local farmers within a short walk.