My experience with Boston is that there is an overall shortage of hotels. I've stayed here in summer for $99 plus tax, and in winter for $71 plus tax. This price is the lowest i've seen around. The next closest hotel (which is much nicer), wanted $199 a night in november!!!! As a business traveler I need to stay close to the city, AND I HATE TO SPEND EXTRA MONEY!!!! It's not on a subway line but the 70 bus stops at the front of the hotel and takes you strait to Central Square station on the Red Line. So this place suits my needs.
Saying this, please realize that the Super 8 is not a fancy hotel, its old... no elevator, the floors creak, the doors squeak, and well it's a quirky property in general. There is a garage (kinda) which is covered (mostly) by an overhang that supports about half the rooms the hotel has. Theres a side building that is not directly attached to the hotel which has a handful of rooms (I've never stayed in this building but I've used it as a shortcut in the cold), and yes there are a one or two rooms in the basement along with the ice machine (again never stayed down there but have gone down for ice).
The rooms I've been in has always been clean. The one complaint on cleanliness I have is that one time the housekeepers forgot to put towels in the bathroom. I called to front desk and the manager or clerk on duty (a guy name Mike) brought up a fresh full set and apologized within 5 minutes (which was impressive seeing that he was the only person working in the whole hotel).
Now you may expect my rating for service to be high considering that experience... unfortunately there is also this other guy who works there. He's been on duty only twice when I've stayed there and he is just simply rude. I came down to get a pen, and boy was that a struggle. He was checking in a guest who was paying cash and was constantly speaking down to the guest and was very aggressive. He was demanding a 150 dollar deposit and the guest (who didn't speak English well), was struggling to understand. Eventually he processed the check in and dealt with my request for a pen. His response, "Ok, but listen to me, you better bring this back I need it. I shouldn't give this to you, but if you hurry up its fine." Seriously is a 2 cent ball point pen that big of deal? I gave him the pen back and went to my car to find a loose bic. The next morning I told the front desk clerk (a nice guy named Jim) about the story and asked him to relay it to the manager.... you know what.... THE RUDE GUY IS THE MANAGER. Apparently the only shifts he works is covering for people on vacation and such. BUT WHY IS THE ONLY PERSON WHO GIVES THIS HOTEL A BAD NAME THE MANAGER???
Anyways besides that you cant beat it for the price in Boston. I would recommend the hotel to anyone who wants to save money and can stay in a hotel without leather couches in the lobby and a Michelin star restaurant. I stay here whenever there open (they do book up occasionally, its small), and besides the manager, I have no issue with the hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC