Had the same problem several times while in Martha's: Attitude. At the restaurant, at the bus, even at the library (they refused to give us a glass of water!). Hight Haven House wasn't an exception, and we are happy they did us a favor and impulse us to move. We stood two days of beds not made and bedrooms not cleaned (it seams they don't get into the guest rooms unless checked for 3 or more days) and a morning without caffeine (even when I explained them emphatically how important is caffeine for my marriage), but we finally packed and moved to Oaks Buffs when they preferred to see us going before compromise on any way. We where the only guest at the B&B, on the cheapest room, with two twin, but somebody was checking there on our 3rd night, so we needed to move a more expensive room, with a queen bed. We asked if they will rent it for the same price, the answer was 'no'. Still, we may had pay the 10 extra dollars just to avoid the hassle of moving, but we where worried the new guests will use the shared bathroom for an hour and we couldn't access a toilet if needed. We asked if there was another toilet we could use on such occasion and again the answer was 'no', even when we could see right there, at the corner of the office, behind them, a toilet. Not to mention the 5 or 6 more they have around the house, on empty rooms...did I mention the place was empty? So we got our bikes, our luggage and biked to Oak Buffs, (what we consider a nicer town) to a place that cost the same ($69, October, 2010) also w/ shared bath, (but since they have 5 around the property will be very odd to have all taken), with much less attitude and nicer rooms. And not only we where happy to have done it it, we wished we had know more and stay there from the beginning.
For the amenities they say having: We never saw something remotely similar to a health club, nor where we offer going to one. Our room didn't had a VCR's as they publish (anyway, what was that? Can't remember!), microwave or refrigerator. In October the pool was closed and we never saw a hot tub (may have been to cold for the pool, but a hot tub is always nice) and the fireplace where never lighted (may have been to early in the season for that..or...let me repeat it one more time: the place was empty, to the extent that the common areas where a little cold and you could see that by the fact the owners at the desk wearing jackets, so why to bother lighting the fire for only a couple?) and while the Hight Haven has been nicely remodeled and has big flats screen TVs around, we preferred a place with smilers TV's but a much bigger sense of hospitality. If you shop around or read my other opinions, you will find it too.

Let me start by saying, while my stay rates "poor" this place does have potential. Danny - one of two brothers that own the place - seems to care. They other brother, not so much. And it shows.

We arrived and Chris, the other brother, was handling check-in. He honestly did not even bother to greet us. He wordlessly walked us to our door and handed me a key. He started to walk away before I stopped him to ask for some basic info, like when and where breakfast would be. He gave us the most minimal reply before walking off.

This is a budget place. This also shows. Do not expect the typical things you may have experienced with other B&B's. Even then, I was really disappointed and didn't feel it was worth the price we paid - even if it is a bargain for the island.

Our rooms were clean and the beds were fine, but the bathroom is in need of update/repair and smelled of mildew. We had the suite with a kitchen, which had dishes in the sink and items left in the fridge from the last guests. Not sure what other rooms might be like, but ours lacked any sort of charm or warmth. Except for one photo in the common area, there were no pictures on the walls.

The location is not necessarily near town, but could be considered walking distance if 10-15 minutes is walking distance to you. The property is located in a residential area that was quiet and safe.

We finally met Danny the second day. He apologized for the check-in and the mildew, but this didn't really change how poorly things went.

I regret having chosen High Haven. I wish I'd spent just a few more dollars to stay elsewhere. I think the family member traveling with me said it best when she said "I don't think these people have ever stayed at a B&B. They don't seem to know what they're doing." Even then, I do wish Danny luck with this and hope it can improve if they accept the feedback they hear from guests.

I must say we were a bit concerned about the negative reviews of this establishment, but they certainly were mistaken. Danny (the owner) was in contact with me the day before we arrived until we left. The room was just as we expected, nice and clean, without significant luxuries. There was, however, the requisite free wifi and flat screen TV. The location is a bit far from town, but a pleasant 10 minute walk nonetheless. My only gripe was that the AC was on throughout the night without any in-room controls. Overall, we feel that this hotel is worth it's value and would recommend it to anyone traveling on a budget

I recently stayed at the inn with my two children (6 and 9) The walk to the shops, restaurants, and ferry terminal was perfectly manageable and took less then 10 min. The room was large, clean and had a kitchen if needed. The breakfast was simple but fine for a start and there are plenty of options close by. I would certainly stay there again.