I just spent Thanksgiving on Martha's Vineyard with my family.
We had a wonderful time. What a beautiful island!

The only negative, and a major one, was our B&B, the Hanover House. The two buildings (Hanover House and Clarke House) need A LOT of repair and renovation. Do not trust the pretty pictures. The layout of some of the room is also most unusual...
More importantly, service was TERRIBLE. We experienced several totally unacceptable issues but neither the Manager nor the Owner (whom we called) seemed to care.
We will most certainly never go back to this property.

My wife and I checked into the Hanover House Inn, looking forward to a quiet and relaxing visit to Martha’s Vineyard. The advertisement for the inn states that it is “Perfect for that quiet romantic stay you wanted.” The room that we reserved was called “Room 6—A Quiet Escape.”

It was anything but quiet. There was a wedding party booked into the inn, and they proceeded to party from approximately 4:00 pm until 10:15 pm on a small deck right outside our door, making it difficult for us to relax and enjoy our stay. They were not raucous or out of line in any way. However, it was just loud enough to be disturbing.

I called the front desk to complain but there was no one available so I left a voice mail message. My wife subsequently went to the front desk but no one was on duty and there was a sign to call the owner if there was a problem. She did so and was told that he would call over to the inn to take care of it. He did not offer any apologies or express any concerns about the party.

The party was still going on at 10:15 pm, when the inn asks guests to be quiet, so I called the owner, Steve Perlman and left him a voice mail message, complaining about the party and asking him to call me back.

I never received a call back so I called him the next morning. He immediately became extremely defensive and stated several times that there are weddings all over the island every weekend, implying that it was ok to be situated in a room next to a party for 6 hours. He stated as long as the party was not raucous, he was not going to interfere. I stated that my complaint was not with the wedding group and the fact that they were holding a party. It was that we should have been informed when we checked in and been offered alternate accommodations, if available (he also owns the Clark House, right next door) or been offered some type of a refund. He refused to acknowledge that courtesy and continued to insist that the wedding group had a right to party and that we should have been ok with it.

I have stayed in hundreds of hotels, inns, and bed and breakfasts over 40 years and have never been treated so rudely and discourteously by an owner or staff. Instead of sincerely apologizing and bending over backwards to rectify the situation, he in effect said, “Tough luck, that’s the way it goes.” I asked if we could check out and get a refund for the second night, as we no longer wanted to stay in an establishment where guests were treated in this manner. He was inflexible and would not budge. We ended up moving to another inn and eating the cost of the room.

Finally, I said that I was planning to write a review of the inn online and relate my experience. He stated that if I did that he would write a rebuttal and include my name. I said that it was a violation of my privacy to include my name, and he responded by stating that once I submit a review online, I give up my rights to privacy and he is entitled to share my name with the rest of the world. This exemplifies the type of treatment I received from the owner. It was appalling and very disturbing.

By the way, the room and the inn itself were ok, nothing to write home about. It was a little tired looking and rustic, certainly not worth the price. If you want a quiet and relaxing stay on Martha’s Vineyard, I suggest you look elsewhere.

We spent 3 nights at Hanover House over the Columbus Day weekend and everything was great, from the lovely welcome from Diana to the excellent breakfasts (and they are really excellent) to the sound advice from innkeeper Steve on the island's hiking trails. Best of all, Steve and Diana (and other staff whose names we didn't catch) were unfailingly helpful and truly interested in enhancing our visit, without ever crossing the dreaded line to intrusiveness that sometimes turns us off at other B&Bs. We would, and definitely will, stay here again. Thank you all for a very relaxing weekend!

We needed a last minute room and Steve was able to accomodate us. Stay in Room 16, a nice little cottage set off to the side of the house. After staying at a horrible hotel the night before because we couldn't make the ferry in time the first thing we noticed was how the room smelled clean and how cute and cozy it was. Bed was super comfortable, I like soft and my husband likes firm...this mattress suited us both. Breakfast was great too...in addition to the cereal, fruit bowl, quiche, hash browns and sausages we were also give the choice of a fresh made waffle or eggs benedict. We got one of each and they were fabulous. We will be back for sure! Just loved it.