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Holiday Inn Tewksbury Andover – reviews, photos

3.0 of 5
4 Highwood Dr., Tewksbury, MA 01876
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Holiday Inn Tewksbury Andover
Ranked #3 of 7 hotels in Tewksbury
3.5 of 5 stars 61 Reviews
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61 reviews from our community

    Trip type
Traveller rating
    15
    18
    16
    4
    8
Date Rating
Montreal, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“It was a decent hotel, but the AC was a bit loud”
3 of 5 stars Reviewed 9 August 2011

The environment was clean and nice decoration. The parking was free. I got problems with the wireless connection since I was on my laptop. My friend has been able to connect to the wireless with his phone so I guess it fine. The service was great and the staff was helpful and gentle. The AC was sadly quite loud, so we had to shut it down when we sleep beside that I do recommend this hotel.

Room Tip: You might have difficulty with your wireless connection if you are far from the lobby
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  • Stayed August 2011, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask deacon_frost2020 about Holiday Inn Tewksbury Andover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen Nass, Area Director of Sales and Marketing at Holiday Inn Tewksbury Andover, responded to this review
15 August 2011
Deaf deacon_frost2020,

Thank you for sharing your comments regarding your most recent stay with us. We are thrilled you experienced the wonderful guest service that has helped to make us one of the most sought after hotels in the Merrimack Valley. Our free wireless internet is available to all guests via an access code that is provided at our front desk – we are not sure why you had difficulty connecting however upon your next visit please see us to ensure all firewalls and blockers are released so that you can enjoy this free amenity. All of our ac units are new (as of Spring 2011) and we are checking the unit you had in your room to ensure the noise level is as is should be. This is a comment that we don’t typically receive so we believe something malfunctioned in your ac unit and it will be fixed. Thank you for sharing your comments with us and recommending our hotel in the future.
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Rockville, MD
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Pleasant stay with helpful staff”
4 of 5 stars Reviewed 30 July 2011

we enjoyed our brief stay, the beds were very comfortable, the staff helpful, there was an indoor pool that my 12 year old had fun swimming in. Able to use a coupon from travel magazine so made it affordable (still a bit pricey but the coupon helped). Everything was clean and we enjoyed our room service meal and our stay. We were there during a heat wave and noticed the hallways were not air conditioned but the rooms were fine. The staff at the reception desk were exceptional, the nicest people I've dealt with at a hotel in years.

  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MarylandMom20850 about Holiday Inn Tewksbury Andover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen Nass, Area Director of Sales and Marketing at Holiday Inn Tewksbury Andover, responded to this review
8 August 2011
Dear MarylandMom 20850,

Thank you for sharing some of your summer with us. We are thrilled that you enjoyed your visit and look forward to your next trip to the Boston area. We hope you'll make us part of your plans then as well. Like your son, many children enjoy our pool complex. Both the pool and whirlpool are amenities that "travelers of all ages (i.e. 'kids') tend to gravitate towards. As one of the few indoor pools of any hotel in the area both summer and winter travelers enjoy getting their laps in or simply splashing and playing in our heated pools. I have passed along your appreciative comments to our staff at the front desk and room service - thank you for recognizing their "service first" professionalism. Have a wonderful remainder of the summer!
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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
“Remarkable staff.”
5 of 5 stars Reviewed 20 January 2011
1
person found this review helpful

Attended a luncheon as a guest. Extremely impressed with the staff, the facility, the quality, and the obvious care that was taken. The Holiday Inn staff definitely made a huge effort. Everything was clean and in order and attractive. The staff was extremely kind and paid attention to every detail. When I walked into the function room, everything was arranged immaculately. The quality of the food was wonderful. The arrangement was terrific. Everything was in order and in place, and I and all the guests felt beautifully taken care of. I can't remember when I've been so impressed. This Holiday Inn was warm and comfortable and relaxing from the minute I stepped into the front door. They obviously have a gem of a staff. Very impressed.

  • Stayed January 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TripsAwayNow about Holiday Inn Tewksbury Andover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen Nass, Area Director of Sales and Marketing at Holiday Inn Tewksbury Andover, responded to this review
25 March 2011
Dear TripsAwayNow,

Thank you for joining us for your recent luncheon and providing us your valuable feedback. Our team of professionals is very proud of their important roll in helping to make the hotel the ideal site location for business meetings and social events throughout the Boston Metro Area. Although the hotel itself has undergone a multi million dollar restoration over the past year, it’s truly our staff that brings the hotel to life….it’s often said that it’s ‘our service’ that provides the ‘heartbeat’ to the hotel. We are thrilled to receive another indication that our ‘heart’ is beating strongly. We look forward to your next visit real soon. Until then, safe and happy travels.

Warm regards,
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Spofford
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great price for a great place”
5 of 5 stars Reviewed 13 November 2010

Reading the reviews made me a little nervous especially when I was told there was construction going on, but we had a great stay. The people were very helpful and explained the problem with the previous kitchen construction. The work being done on the hotel now is a by a contractor who answers to them so there were no problems. The room was very comfortable. The rate was so reasonable that breakfas for two, a pub visit and the room cost totaled what most rooms do!

  • Stayed November 2010, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Spoffordpwhit about Holiday Inn Tewksbury Andover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen Nass, Area Director of Sales and Marketing at Holiday Inn Tewksbury Andover, responded to this review
25 March 2011
Dear Spoffordpwhit,

Thank you for sharing your recent experience with us. We are thrilled that the results of our year long restoration project will be completed in just a few short weeks. More so, we are excited to read that your visit with us was enjoyable, comfortable, and the value your received exceeded your expectations. We have taken many precautions to ensure our guests have a pleasant stay during the renovation and we are pleased to know those efforts had helped to ensure your stay was an enjoyable one. We look forward to our next visit soon.

Regards,
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Huntsville, Alabama
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Needs renovation - Avoid this hotel!”
1 of 5 stars Reviewed 11 October 2010

The hotel was in terrible shape. The hallways smelled like cigarette smoke and body odor. The work out room is hidden away in the basement, and it's creepy and small. Several of the machines were broken. There is renovation in progress, and they need to hurry up. Awful. Every time I had to talk to someone at the front desk there was a 15 minute wait.

  • Stayed July 2010, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask goinsrj about Holiday Inn Tewksbury Andover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen Nass, Area Director of Sales and Marketing at Holiday Inn Tewksbury Andover, responded to this review
25 March 2011
Dear Goinsrj,

Thank you for your candid feedback to your stay with us in October. We are disappointed that you felt the hotel did not meet your expectations. We strive to ensure our guests have a pleasant, enjoyable stay with us and take feedback by our hotel guests seriously. To that end, you will be pleased to know that the hotel is in the final stage of the multi-million dollar renovation project that was well underway during your visit in October. It’s exciting to see that all guest rooms, corridors, health club, public space, and food and beverage outlets have had not only a cosmetic facelift but a functional one as well. It helps to elevate our hotel the forefront of quality and impeccable ambiance for visiting business travelers, social groups, and catering events. We hope that you will once again allow us the opportunity to show you the strides we’ve made since your last visit. Until then, we wish you safe and successful travels.

Regards,
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Additional Information about Holiday Inn Tewksbury Andover

  • Holiday Inn Tewksbury
  • Tewksbury Holiday Inn
Address: 4 Highwood Dr., Tewksbury, MA 01876
Price range (per night):* INR4,089 - 8,794

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