Attended a luncheon as a guest. Extremely impressed with the staff, the facility, the quality, and the obvious care that was taken. The Holiday Inn staff definitely made a huge effort. Everything was clean and in order and attractive. The staff was extremely kind and paid attention to every detail. When I walked into the function room, everything was arranged immaculately. The quality of the food was wonderful. The arrangement was terrific. Everything was in order and in place, and I and all the guests felt beautifully taken care of. I can't remember when I've been so impressed. This Holiday Inn was warm and comfortable and relaxing from the minute I stepped into the front door. They obviously have a gem of a staff. Very impressed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 March 2011
Dear TripsAwayNow,
Thank you for joining us for your recent luncheon and providing us your valuable feedback. Our team of professionals is very proud of their important roll in helping to make the hotel the ideal site location for business meetings and social events throughout the Boston Metro Area. Although the hotel itself has undergone a multi million dollar restoration over the past year, it’s truly our staff that brings the hotel to life….it’s often said that it’s ‘our service’ that provides the ‘heartbeat’ to the hotel. We are thrilled to receive another indication that our ‘heart’ is beating strongly. We look forward to your next visit real soon. Until then, safe and happy travels.
Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC