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Comfort Inn and Suites Colonial – reviews, photos

215 Charlton Road, US 20, Sturbridge, MA 01566
Hotel amenities
Comfort Inn and Suites Colonial
Ranked #1 of 15 hotels in Sturbridge
4.5 of 5 stars 108 Reviews
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108 reviews from our community

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Date Rating
Schenectady, New York
Senior Contributor
27 reviews 27 reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
“resting on their laurels?”
3 of 5 stars Reviewed 27 January 2012

I was expecting much more given the recent reviews. The first thing you see is a sign hanging over the front door letting you know that this hotel was the Comfort Inn of the year in 2008. Unfortunately, I don't think they are living up to that now. Hotel seems undermanned and staff distracted/trying to "multi-task" with the exception of the people running the breakfast room who greeted everyone with a smile and cheery "good morning" and kept everything well stocked and clean. Speaking of clean, this hotel appears to be extremely clean. I din't use the pool or hot tub, but both looked inviting and the pool water was sparkling clear. My room was clean, too. I booked a queen suite so that I could get a fridge and microwave. Not sure it was worth the extra $18/night. The bed was a Murphy bed which I thought was a little strange and was not all that comfortable. Also, the frame sticks out a couple of inches from the bed and I tripped over it numerous times. The climate control was inconsistent (I heard other guests complain about that as well). The bathroom plumbing was in need of some repair (sink plunger not connected to stopper so had to pull up by hand and the shower diverter didn't work like it should). Internet was good, TV was good, breakfast was good, hotel was quiet while I was sleeping, but I did notice sounds from the room above me and the room next to me (glad I wasn't sleeping in).

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Exceptional staff and super clean”
5 of 5 stars Reviewed 26 January 2012

I needed a place to stay for 2 nights this week for a business event, and based on other TripAdvisor reviews I selected this Comfort Inn. I was greeted by Nick when I arrived, who was beyond friendly and welcoming. He answered my questions which ranged from thing to do and places to dine in the area to where the slightly hard to find button is for the hot tub. The room was clean, spacious and quiet, and throught my stay each staff member was friendly and helpful. The 24 hour coffee/tea in the lobby was a great added touch. I look forward to a future stay!

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnstable, Massachusetts
Senior Contributor
29 reviews 29 reviews
Reviews in 20 cities Reviews in 20 cities
6 helpful votes 6 helpful votes
“Very CLEAN”
5 of 5 stars Reviewed 25 January 2012

In Oct. 2011 my husband and I had plans to visit Sturbridge Village. After checking out so very many, many, hotels I picked this one primarily because the comments in Trip advisor as to how clean it was. My husband and I found us so happy with the place. Great staff, great breakfast, warm perfect pool (two pools, 1 outside) And yes so very CLEAN! I can't say if any other Comfort Inn & Suites are this nice and this clean and well priced this is the only one we have been too. Yet we have now been their 3 times since Oct. 2011. We went back a week B-4 Chirstmas for a wonderful candlelight walk at Sturbridge Village, and again last week Jan. 17, 2012 just for the chance to get away!

Room Tip: This last trip we had a fireplace suite. I loved it..
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Long Island, NY
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Comfort Suites Never Fails!”
5 of 5 stars Reviewed 8 January 2012
1
person found this review helpful

We have been staying here for a few years, ever since the Sturbridge Host went downhill. We're from Long Island and enjoy taking the ferry over to Bridgeport and then only having a 2 hour drive for a long get-away weekend. This hotel is the "real deal." The staff is friendly and accommodating, always, and the property is one of the best we've stayed at. Our two room suite had a fireplace which was delightful and made the room even more cozy. The breakfast is very good with a nice selection and the attendant is very personable and helpful. We were greeted with a cheery "Good Morning!" each day when we entered the breakfast room and an offer to help with anything we needed. My husband didn't think they were "real" scrambled eggs but being a chef, I told him - "Duh, think about it!" Sprinkle on a little S&P and they are fine - It's FREE after all. We are Gold Choice Privileges members now but plan to be Platinum by the end of this year. We love Comfort Suites properties! This one is a perfect example of why we do! You won't be disappointed with this hotel. Trust us. We even decided to stay an extra night to take advantage of the pool and hot tub. Ahhhhh, now that's a relaxing weekend!

Room Tip: People with pets are assigned to an outside separate 1 story motel unit. Kudos to the hotel for mak...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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maine
Senior Contributor
22 reviews 22 reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“sparkling clean”
4 of 5 stars Reviewed 6 January 2012

My husband and I stayed here for one night on our trip back to Maine from Florida. We were so tired after hours of driving and felt very lucky to find this hotel. We were warmly welcomed and taken care of. It was a very cold night, but when we walked into the lobby it was warm and smelled so clean. Our room also was spotless and comfortable with a nice view of the river and woods below.
We slept very well. Even the hot breakfast in the morning was a step up from the usual motel experience.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Comfort Inn and Suites Colonial

  • Comfort Inn Colonial
  • Comfort Inn Sturbridge
  • Sturbridge Comfort Inn
Address: 215 Charlton Road, US 20, Sturbridge, MA 01566
Price range (per night):* INR7,505 - 9,690

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