We would have immediately checked out after seeing the room and bathroom - if it was not so late, the baby wasn't crying and everyone wasn't so exhausted. We cut short a vacation in Maine and headed back to Virginia due to a family illness. We stopped in Sturbridge because it was getting late and we needed to get our 6 year old, 8 year old and 3 month old fed and into bed. We arrived at the office to check-in and rang the buzzer for service. The front door knob coming off should have been a clue to look elsewhere. The owner arrived wearing only a pair of shorts. He was pleasant and greeted my sons. He said that he still had a room available. We told him that we found the motel on TripAdvisor and that they had good reviews. He said that he was surprised to hear that and even gave us an additional discount.
After checking in- we unloaded our luggage in the room. The filthy trash cans outside of the room should have been another clue that things were not up to par. Inside the room the smell of mold was very strong. Damaged ceiling tiles told the tale of a leaking roof. In the bathroom I found a used dirty towel hanging on back of the bathroom door. The shower was covered with mold. The filthy toilet, dirty walls, dirty floor, dirty sink, charred outlet, damaged blinds, missing slats for the blinds, opened window, missing floor tiles told another tale of no maintenance and lack of proper housekeeping.
At this point I was still determined to get the kids fed and called a local restaurant to order food. I planned to pick up the food and bring it back, but my wife did not feel safe after seeing another gentleman sitting out in front of the room next door. The gentleman was talking on the phone. His crude language and being half dressed did leave a good impression.
The food arrived after 9pm and we got the kids fed and into bed. We had to skip the showers becuase of the filthy conditions in the bathroom. I used disinfectant wipes that we carried with us to wipe down the toilet and sink areas (My wife originally thought I was silly to bring the disinfectant wipes- but I told her we may need them at some point) and used one of the bedspreads to cover the window in the bathroom for privacy.
The kids fell asleep quickly because they were exhausted and although I took a couple of Benadryl tablets, I did not sleep well on the old worn out mattress. We got up early and vowed to not make the same mistake again.
We made sure to stop early enough and check out the room at the next motel before checking-in. The Mill Stream Inn at Bird-in-Hand, Pennsylvania was the following night was an example of how a motel should be maintained and operated.
The Sturbridge, Massachusetts Chamber of Commerce should have a division to check out hotels and motels to make sure the hospitality industry does not give the town a bad name. Our one night stay in Sturbridge will always be remembered for the filthiest motel we ever stayed in.
I have tried to post some of the photos taken at the Heritage Motel, but could not get them to load while writing this review. I have tried to load the photos from a different page on TripAdvisor. Hopefully, they will post the photos. The Heritage Motel is in dire need of renovations. I have to ask if the good reviews were honest reviews. If the photos are loaded- you can see for yourself the truth of the matter.

We came for the Silver Kingdom Renaissance Fair..
Our room was clean tidy and newly painted.. rooms are large,2 double beds and a cot, with room to walk around.. fridge, nuke.. The kids loved being able to play basketball in front of our room.. (Motel is set back from the road!!)H20 is hot! The owners are wonderful people who are very accommodating, and knowledgeable about the area..

Stayed here after reading reviews on Trip Advisor. With AAA we paid $50 for a double bed. The room was small and the bed was creaky and not up to date but - the place was clean and freshly painted. It did have a strong perfume smell to the room but it was not hiding old smoke. We stayed one night - less than 12 hrs there all together so - it was fine. I would try to get a bigger bed next time but $50 for a clean and safe place to sleep - can't beat that!

Decided to give the Heritage a try due to the positive reviews here when stopping through town on a trip to New England.

We (me and my wife, no kids...yet!) stayed for two nights in Room 6. We wish that the queen suite room was open, but there was only one and it was already booked. We found the property to be ideally located along busy US 20 - definitely far enough away from traffic, but close enough to some great restaurants. (We ate at Cedar Street and Admiral TJ O'Briens...Cedar Street wasn't great, but the down home food at O'Briens was top notch, and the live music was neat.)

We have stayed in many hotel rooms, and this was the smallest room either of us has stayed in. Make no mistake - their single rooms would not fit more than 2 people. You wouldn't even be able to fit a sleeping bag.

The rooms are well appointed, even if they are small - we had a microwave, refrigerator, TV with tons of channels, and everything was very clean.

Our bed was the main downer of the stay. It creaked with every small movement and the mattress felt like it was 30 years old with lots of lumps. Neither of us were expecting a Hilton-style mattress, but it was definitely an upgrade that Room 6 needed.

Overall, not a bad place if you're not expecting top-notch luxury. If a nice clean motel is what you're looking for, the Sturbridge is a great place. Just stay away from Room 6 if you want a good night's sleep!