A few months ago, I gave this place a good review. Now I hope that the fine folks at TripAdvisor will allow me to publish this second one, because I take it all back!
My husband and I stayed at this property this past weekend (January 23-25). This was our third stay, the first two having been fine. We saw no problem with returning.
Well, the troubles started when we checked in, and went to park the car near our room. There have been some serious snowstorms in the area, and we fully expected the parking areas to be properly plowed and sanded. They were not. I have attached two photos that I took with my cell phone, from the doorway of our room.. The second one shows the ONLY semi-clear path from the room to our car, but it is really NOT clear, that black spots on the ground are black ice. Carrying our stuff to and from the car was very treacherous.
The property's web page advertises free WiFi as well as dial-up data ports in all rooms. In my last review, I mentioned that the in-room WiFi does not work. This time, I brought a phone wire to hook up to the data port so I could use dial-up to connect. However, it did not work, the phone didn't even work. I picked it up and there was no dial tone
I was willing to let this slide until my husband tried to turn on the light over the vanity, and it did not turn on. Further investigation showed that the whole circuit did not work, there was an outlet with a hair dryer plugged into it, I tried turning on the hair dryer, and it didn't work, either. I plugged in something that I KNEW worked, and it still didn't work.
So we decided to walk across that skating rink of a parking lot to ask for another room. The woman who had checked us in was there, we think she was one of the owners, asked us why and we told her. However, she refused to give us another room after she asked if we used the bed or anything in the room, and my husband confessed that he had used one of the hand towels. Instead, this very rude woman came to our room to investigate the problem. She somehow got the vanity light to work, how, we don't know. Maybe it was some persnickety thing that only the owner of a place would know, but still, stuff should work and be able to be turned on in the normal way. As for the phone, she unplugged it from the jack on the bottom of the phone, plugged it into the data port, and the phone worked. However, this did not solve the no internet problem, and she refused to address that at all. I tried plugging the phone cord directly into the computer and it still would not let me dial in, even though I had all my settings correct.
We were there so my husband could go to a model railroad show not far away. I did not wish to go to that, so I stayed behind in the room. I wanted to sleep in, and looked for a DO NOT DISTURB door hanger sign, but could not find one. I ended up making my own out of paper and hung it there after he left, but housekeeping ignored it and beat on the door anyway.
It gets better. After my husband returned from his train show, we decided to go out for dinner. We returned a couple of hours later to find that both of our room keys had been de-activated! It was under 20 degrees out! We went to the office to complain, and the same rude woman from the night before was there. She tried to argue that it was somehow OUR fault that the keys didn't work, and acted as if we were inconveniencing her by asking to get into the room that we had already paid for, the one that had our stuff still in it. I almost thought I'd have to call the Sturbridge police in order to force this woman to let us back into the room!
She finally did re-activate the keys, but only one of them worked. Good thing we were leaving the next day.
Housekeeping beat on our door again the next day, long before checkout time, and we weren't dressed and ready yet. If we'd had a DO NOT DISTURB sign, maybe this would not have happened. This was not a problem the last two times we were there.
We could not wait to get out of this place. We will never stay there again because of this experience. We are members of Old Sturbridge Village, which is directly across Route 20 from this place. Every time we visit the museum, we stay over for at least one night. So I guess we will need to find some other place to stay for when the Heritage Motel is closed over the winter season.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC