Me, my husband, and our 2 young children booked a room at the Ocean Mist across the street to celebrate our wedding anniversary on the cape. It also happened to be labor day weekend and we were set to arrive the same day as hurricane Earl. I called the night before we left to be sure all was well and inquire about an early check-in, and was reassured all was well. When I arrived after a 5 hour drive I was told the hotel was closed due to the storm. The front desk clerk was rude and completely unwilling to help us at all... She just told us to call travelocity. When I did I was told I would be refunded within 10 days. We ended up at the village green distraught, disgruntled, and crestfallen. They, thankfully had remained open and when I explained that my refund would take a few days to post to my credit card the owner very graciously took my info and said she wouldn't charge my card until next week just to be sure the money from the other hotel would be there to cover our stay. People like this are so seldom found anymore. My husband and I were both struck by the generosity shown to us especially after struggling with the ocean mist, travelocity, and my credit card company.... Thank you so much again... The location is perfect!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 April 2012
Your are welcome. We were happy we were able help make your vacation enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC