We rented two, two bedroom suites the weekend after Labor Day and it was one thing after another from the start. After checking in, we couldn't enter one of the suites as it was locked from the inside with a "privacy please" sign in the key slot. It took twenty minutes to get someone to open the room. We then called the front desk for beach towels to use at the pool and were told to use the ones in the room and ask housekeeping for more. After using the towels, I approached a housekeeper outside our room for more, and she said she couldn't provide them and I would have to request them from the front desk. After speaking to the front desk again, we were finally given more towels. On Saturday, it was a nice day so we wanted to go to the beach. We have a three month old, so i called the front desk and asked if beach umbrellas were available. She said they were not as they were taken "off property" after Labor Day. I drove into town and purchased an umbrella. When we arrived at the beach, there were plenty of beach umbrellas in a storage space under the walkway which people were taking and using. After the beach, we went back to the suite. I asked one of the workers if grills were allowed on the deck, and, if so, whether he would carry one of the grills provided by the resort up to the deck outside of our suite. He said "Yes" to both questions and placed it on the deck.
A few hours later, when we began grilling dinner, we were approached by another worker who told us grills were not allowed on the deck and the Manager wanted it moved immediately. We obviously couldn't move it as it was red hot. Embarrassing to say the least.
The resort itself was dated and a bit run down, although the beach and outdoor pool were nice. For the money, we'd suggest trying other resorts on the Cape.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 October 2011
The Blue Water Resort General Manager would like to once again apologize for the cottage review and also thank our guests for patronizing our resort. The items you listed as unacceptable were unfortunate and clearly presented you and your famiy an inconvienence. I hope you will take me up on our offer to return for a complimentary stay so we can present you with the service our guests have come to expect . The message from us is that we are not always perfect however we do everything in our power to admit our shortcomings, learn from it, and do our best, in every way, to make it up to you. We look forward to your continued support and feel strongly that through professional communication, improvements on our behalf, and a genuine invitation for you to return we will hear back from you soon. John Verity General Manager Blue Water-Riviera Beach Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC