My husband and I found this place serveral years ago and would not stay any other place on the Cape. The staff are wonderful and can't do enough for you. Everything is always so clean and comfortable. When anyone ask us where to stay we say here is the ideal place. The resturant is great also.

My bad experience started as soon as I arrived, my sister had made the reservations for my family she was the first to arrive and checked 8 people into our suite, we were told the rooms would accommodate us. When I arrived we decided that my niece and I would sleep on the pull out sofa when I checked the sofa for sheets there was none so I went to the front desk to ask for sheets so I could make the bed I was told that the sofa did not pull out that it was broken, I was confused, when my sister checked 8 people into to the room ( that now only sleeps 6), why didn't they say we had to many people in the room. I then asked the woman at the receptions desk for sheets, blankets and 2 pillows so I could sleep on the sofa with out pulling it out, her response was that she couldn't give sheets but she could give me the blankets and pillows, again I was confused but I decided to make the best of it because I was looking forward to my cousins wedding the next day . When I got back to my room and told my family what had happened they then told me that that my father and brother- in -law had to fix the faucet in the bathroom and it got worse from there the air conditioner in the room didn't work. I don't know how you can run a business like this. My extended family that was staying at the hotel was also harassed by the management we were told that we were making to much noise we were all sitting as far away from the rooms as possible there was no music playing we were only talking. When I went to bed at 11:00 pm all was quite. I don't understand why this motel advertises that they want family's to have functions at their motel. I wish we were treated better it would have been nice to make this a yearly event.

my wife and i have been revisiting this hotel every year for the past 15 years .It has always been a great experience and comfortable, whats very refreshing is when you need something or have a question,9 times 0ut of 10 you actually speak to one of the owners which is very refreshing.they also offer a nice restaurant within 2 miles of the hotel

I cannot write about my experience staying here because we decided not to after that way we were treated making the reservation. I called to make a reservation and the front desk agent did not know the information to make the reservation (including the rate) so I gave her all my information and she said she will call be back to make it. First of all I do not understand how a FD employee does not have the information to make a reservation. Isn' t that their job? I did not hear from them for a day so I called them. They told me they already made the reservation and they tried to call me. I then told them that I would like to cancel my reservation and they said that I would be charged a cancellation penalty. I then argued stating how could you charge me a cancellation penalty when I did not know you made me a reservation. They said they already put my confirmation in the mail. I did not even know the rate. I had to argue with them and finally they did not charge me. This experience made me not want to stay here and decided to stay down the road at a place called Seaside Cottages which were great.

After staying in South Yarmouth and hearing the stories of all the wedding guest staying at Surf and Sand, I am really glad that I did not stay there. I do not understand how a hospitality business can be so unprofessional with guest. Having the guest set up their own chairs for the wedding??? That is absurd.

I feel that the management does not read these reviews and does not care what people say as long as they already paid. So hopefully further travelers will avoid this place.