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Summer House – reviews, photos

31 India St, 27 Fair St, Siasconset, Nantucket, MA 02564
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3.0 of 5 stars 45 Reviews
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45 reviews from our community

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Date Rating
Cataumet, Massachusetts
1 review
5 helpful votes 5 helpful votes
“Complete Dissapointment”
1 of 5 stars Reviewed 1 August 2011
5
people found this review helpful

Normally don't provide reviews - but after our experience at Summer House, we wanted to share our thoughts.

Let's get the pro's out of the way. This is a beautiful setting for a hotel - a natural place looking out at the endless ocean. The food at the Bistro (beach side) is quite good, and the service was very quick at the Bistro as well.

Now let's get to the cons.

The hotel staff is, at best, disenfranchised. I've never experienced a group so disinclined to assist their guests. Clearly, this is direction from the ownership - either they are impossible to work for or they don't pay very well.. I suspect both. Here's an example: A lot of guests bring bikes with them or rent them - Nantucket lends itself to easy biking with very good bike trails just about everywhere. Yet the Summer House does little, if anything, to accommodate guests with bikes - can't take them on their shuttle to town (7 miles), and when we asked if they had a bike pump for our tires, the response was a near comical blank stare. This is one hotel where thinking about your customer first isn't top of mind. The list goes on and on.

The condition of the property is, at best, marginal. The concept is very nice - all sorts of little cottages spread around the property. But the "shabby chic" is taken to an extreme.. Our bed was propped up by sawed-off 2x4's, the lamps were falling off the walls, and the doors have padlocks on them (padlocks.. yes, like you'd see on a chain link gate).. The physical buildings are falling down, with only the minimal maintenance done. This is a cash cow business for the owners - little if any pride in the property is exhibited. Don't expect creature comforts, don't expect things to work, and certainly don't expect cleanliness.

This property appears to have a somewhat cult-like following. Don't be fooled.. This place charges a kings ransom for roadside motel quality and service. Save yourself the coin, rent a house and walk to the restaurant... Oh, that's right, there's no benefit to actually staying there as the restaurant doesn't even take room charges nor do you get preferred seating because you are a guest. I suspect that this place was a real gem when it was run more competently and more capital improvements were made. We were so frustrated by the potential not realized here. I also suspect the lack of alternatives allow the owners to exert this sort of pricing power on the market - there's few options for a beach side hotel on Nantucket..

One more story. We were originally booked in to the "Pinapple Inn" - owned by the same folks.. only our room was occupied by someone else when we arrived who refused to move. We were offered a room at the Summer House - but the hotel not only refused to pay for our transport to the Summer House, they also insisted that we pay more for a room in the Summer House. Great mindset - their mistake, we pay.. In Nantucket, there's so few options, they can do that sort of thing.

Room Tip: Rent a house in Sconset instead.
See more room tips
  • Stayed July 2011, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Drew02534 about Summer House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
2 helpful votes 2 helpful votes
“Sconset is lovely, Summer House Not”
2 of 5 stars Reviewed 28 July 2011
2
people found this review helpful

Tiny rooms, noisy with a wedding ,strange service and poor,very expendsive food. Will never return

  • Stayed August 2010, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Robin32655 about Summer House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Boston, Massachusetts
Contributor
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Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“Honestly, The loveliest place on the planet! Old World Nantucket!”
5 of 5 stars Reviewed 22 April 2011
1
person found this review helpful

As you can be assured by my Trip Advisor profile; MTMB reviews, I have no hesitation writing a bad review when called for and have traveled extensively throughout the states and abroad with my husband and children. We have never stayed at a more charming, lovely place, ever, than the Summer House Inn located in the Siasconset corner of Nantucket Island nor dined at a better restaurant, which without question is the best on the island (check Zagat reviews!!). Todd English is the chef! It is not inexpensive, but so well worth it. The cabins are the most charming, romantic old world cottages that you could ever imagine. I am shocked reading a negative review as clearly this person is looking for an inexpensive bargain style lodging and experience which I don't believe exists on Nantucket Island. The cabins with the padlock barn doors covered with roses are just beautiful. Funny how folks have such different perceptions of things. The staff were lovely and saw to our every need. I viewed the owner dealing so well with one couple that were clearly under the impression that they were royalty. I admired his professionalism. Not sure i would have been so polite. My children are eager to return this summer as are my husband and myself. If you require a 5 star sterile, resort where you could get lost in the place, this is not for you. If you are looking for a charming, old world, ocean front, true Nantucket experience with a lovely pool, staff, piano bar playing old Broadway tunes and the best restaurant on the island, go for it and enjoy!

  • Stayed August 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask MTMB about Summer House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Amazing! I wish I was still there!”
5 of 5 stars Reviewed 8 September 2010

I stayed at the Summer House over Labor Day Weekend with two friends. We stayed in a two bedroom cottage which was absolutely adorable. The beds were so comfortable, great high thread count linens, spotless and LOCATION, LOCATION, LOCATION! We all agree, this weekend could not have been better! The restaurant was phenominal, staff went above and beyond at all times and Todd, the bartender was awesome!

Peter and Danielle, the owners were onsite the whole weekend ensuring everything was going smoothly and making sure the guests were happy. This is a place you can come and relax and not have to leave, beautiful beach, pool, two restaurants and two bars on prettiest part of Nantucket! I can't wait to go back!

  • Stayed September 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask amfamf about Summer House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forres, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Ripped Off - Stay Away”
1 of 5 stars Reviewed 20 August 2010
4
people found this review helpful

Forget that the meal was over $1,100 for 7 people and a shared platter for three gave 3 small oysters and three little neck clams each only a small ramekin of crab meat and another of lobster - but hey, we got a ton on ice with it.
Forget that the waiter explained that there was no need to tip as he was sorry he had not been able to be as 'attentive' as he would have wished and that the gratuity was already included - $120 for serving seven people?
Forget that the food got no fancier than 'Seared Halibut' - The real crime was that we ordered Bollinger nv champagne. The waiter came out and explained the had 'run out' of it and they were 'prepared' to offer us Perrier Jouet nv which "is $20 more" for the same price. This is simply untrue. Having rung the place just now they offer both bottles at the same price - even though Perrier Jouet is a cheaper wine than Bollinger - check it on www.winesearcher.com it is around $38/bottle ex tax, Bollinger is $60/bottle ex tax from any merchant.
But as we were a family group and treating one member to a special night out we decided to avoid confrontation.
Overpriced is one thing, but fabricating tales of generosity with champagne - that really gives you the measure of a place.

  • Stayed August 2010, travelled with family
    • 1 of 5 stars Value
Was this review helpful? Yes
Ask bluefish55 about Summer House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Summer House

31 India St, 27 Fair St, Siasconset, Nantucket, MA 02564
Price range (per night):* INR11,202 - 50,409

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