We go to the Barrington soccer tournament every year. One of the moms chose this hotel. I was nervous but thought it was more important to be with the team than at a fancy hotel. Some of the reviews were pretty good. Let me tell you this hotel is AWFUL! I could write a book. From check-in Friday night the girl who checked us in was a crab. There were NO EXTRA PILLOWS on Friday night when the hotel was half empty??? Our friends were given room keys 3 times , the first two had people already in the room! Another friend had underware under the bed.Our room was a handicap King room and it was clean. The tiny pool was green and the boys were only in 20 minutes when 2 began coughing and the others had to have their eyes rinsed in the water fountain. Not to mention the BROWN spa with the broken heater. One of the dads came in to explain his son wasn't swimming because he was at the desk when "Frank" was asked to clean the pool. He proceeded to watch Frank dump chemicals in the pool and stir them with the pool skimmer. No cleaning or PH check observed and 8 minutes later Frank was done. No wonder my son's skin broke out.As far as the free breakfast...Things must have changed from previous reviews. Again Frank was in charge, Breakfast only served til 9:30 so we missed it the first day. At 9:35 Frank was stacking the trays of danish and english muffins right on top of each not surprised if they were all reserved after the next day. Next morning we made breakfast only to find it was inedible and I am not exagerrating. Powered eggs I had to spit out. Undercooked bacon and the sausage I am told was disgusting. We ran to Panera.(By the way Frank had the same exact clothes on the entire week-end.and seemed to work 24 hrs a day, cleaning pools, making breakfast, may even have done the toilets all in his same dirty clothes.Yuck! ) I have NEVER written a poor review. It was truly as described. This hotel cost more than our hotel at Disney World the week before. Shame on Best Western. Our entire team has the same opinion....Stay away!

We stayed here on October 1, 2010 for one night. The overall appearance was nice but that was about it. The front desk girl at the time was not very knowledgeable and actually took a personal call while checking us in and turned her back to talk. She handed out keys to us and when we went to talk away she motioned with her hand (while still on the phone) to come back and sign some form. She was still on the phone when we walked away. She was a young girl blonde hair. The room had a must smell and we thought it was because the AC was off and it was very humid. We had went out for the day and came back at night and the AC turned it self off and the smell was now worse. The remote for the TV did not turn the TV on and when we called no one came. They told us about a hot breakfast and it was not so good. They had a self serve waffle maker that was so hot I burned myself. They had eggs, sausage, and bacon that were all microwavable type food and inedible. I then said ok I will have cereal well no bowls and when asked they said yeah they are coming. I get a bowl and then there was no milk. I had a great bowl of dry cereal.

My husband and I stayed here for three nights recently in two different rooms, a king and a room with two queen beds. Both rooms had a rancid smell in the bathroom, almost like a dirty cleaning cloth or mop had been used, or the floor was dirty and needed mopping. It smelt like stale urine. We did mention this to the front desk when we moved into the second room and the smell was really bad, and although they moved us the smell was the same in the new room. We ended up buying an air freshener but this just masked the nasty smell.
The rooms otherwise were nice and clean and the beds were very comfortable.
Breakfast was a bit chaotic but had plenty of choice, cereals, yoghurts, fresh fruit, pastries, bagels, muffins and a selection of hot food.
We would have stayed a bit longer if the 'smell issue' had been resolved by the manager but we were never contacted by management.

This was the second time this summer that we visited my home state of Rhode Island. We visited in July for one week and were staying at the Hampton Inn (second time there). We left after the second night when we couldn't stand the night noises anymore. People in the hallway partying, slamming doors. We checked out and went to another hotel down the road. It was so bad we checked out after the first night. We finally ended up at the Best Western. We had a great stay there. Comfortable beds, no noise. When we returned in Sept. we stayed here again and it was very quiet and comfortable. BUT my husband likes to exercise in the pool in the morning and then hit the hot tub. It was not heated. He mentioned it to the young girl at the front desk and asked if they could look into it. She explained "when the water is a bit low it gets cold but we'll have someone fill it with more water". We knew right away nothing would be done since the amount of water in a hot tub has nothing to do with the temperature. Sure enough, next morning the hot tub was cold. It is a nice hotel, very inviting when you walk in, but the hot tub issue was a killer for my husband. Now he won't stay there again when we return next month or in the future. If you're not into hot tubs, stay here.