I stayed at the Inn with friends for a wedding. When we arrived at the inn, we walked around the grounds for a few minutes looking for someone to greet us, but then we realized that our keys (and directions to our room) were waiting inside on a table in one of the buildings. This lack of presence set the tone for the stay because, during the course of my stay, I never saw the owner. It was nice that we had the house to ourselves, and were able to lounge together in the common areas. However, we were not able to commune with anyone at the Inn to register our complaints, concerns or even be made to feel welcome.
The location of the Inn was useful because it was very close to the park.
After seeing our friends' rooms in the main house, we felt that they were better off than those of us in the barn. Our room in the barn (the Sunshine Room) was a nice size, but it smelled very musty and mildew-y. We immediately opened all of the windows and left them open - this made the smell tolerable. I killed an ant and shared the room with a couple of spiders. There was also a noise, which we affectionately named the Lobster in the Pipes, which is what it sounded like when someone upstairs used the bathroom. One of the chairs in the room was threadbare on the arms, and the carpet was dirty and smelled. The sheets and towels also smelled very musty. We would have requested new ones, but I never saw a soul who worked there until the following morning, at breakfast.
There was a young girl serving the breakfast, which was one notch above continental. Also, breakfast was served for a short time and ended fairly early, so I was up earlier than I would have been to get a bite to eat. I also saw the people who cleaned the rooms one morning, but I had to turn them away because it was too early. They did not return.
Additionally, I booked this room in January and learned that the room was double-booked when I called to confirm in July. The owner offered the smallest room at a discount as an alternative. After a few more moments of discussion, the owner admitted that her largest room was available, and said she would give it to me at the same price as the room I originally booked, but really did not want to do that because she would lose a lot of money. I did not feel that this was an appropriate professional attitude to take, given that my reservation was messed up because of her error and that I had discovered it only through my own diligence.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 August 2011
I am writing in response to the two friends who have submitted the next two reviews. The arrangement in the beginning for your wedding group was to leave the keys out so guests could arrive at any time. In addition, I did apologize for my mistake double booking your room and when you discovered my mistake several weeks before the wedding, I offered the small room, "Dillon's Room", or to find another room for you elsewhere. There was still plenty of time. I was at the Inn many times over the weekend, however, your group was out at wedding events. My phone number is clearly displayed on the check in desk and I never received a call or complaint, neither did the chambermaid or person preparing breakfast. I offer affordable accomodations in Rockport that include breakfast in the morning. The rooms are clean and air conditioned. You were at the Inn during one of the hottest weekends of the summer and I turn the air conditioners off when guests leave. Your rate of $135/night and your friend's rate of $99.00/night is more than reasonable. We have been in business for thirty years and never had this happen. I am sorry you both need react this way and wish you had called me. I would have gladly refunded your deposit and moved you to another hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC