I stayed at a Hampton Inn in Rhode Island several months ago, and after having such a tremendous experience I decided to become a Hilton Honors member. I booked a room at this hotel for a little romantic overnight in Boston with my girlfriend. I was very impressed with the free parking, fantastic breakfast, and the shuttle offered to transport guests to and from the airport. After speaking with the front desk, I was pleased to learn that the shuttle also offered transportation to and from the Wood Island Blue Line subway station; ideal for us to get back and forth from the city since the hotel is located in Revere, not Boston.

Our first ride to the station was very pleasurable, and the driver handed us his business card so we could call and have him meet us back at the station once we returned.
However once we returned the problems began. I called the hotel and requested to be picked up once I had walked out to the street corner (where we had been dropped off). 20 minutes later in below freezing temperatures, (the subway station is open-air, not heated) I called again and was told that the driver had driven by and hadn't seen anyone, so he continued on to Logan airport. There is no possible way this happened, and I did not appreciate being lied to. 14 minutes after my call the shuttle showed up and picked us up. Despite being told that the shuttle had already gone to the airport instead of picking us up, the driver went to Logan with us!

The following day my girlfriend and I decided to go back into Boston. Despite already being checked-out, the hotel was very accommodating and allowed us to leave the car at the hotel and take the shuttle to the subway station (which does not have a parking lot). Once again the drive to the station was very pleasurable, and the driver gave me his card to call him once we returned. Upon returning I called the hotel and was told the shuttle was on the way. 25 minutes later in below freezing temperatures again, I called the hotel to make sure they had sent the shuttle. This time I was told the shuttle "should be there within the next two minutes" and that they would call the driver to remind him we were waiting. 12 minutes after that a different driver showed up in a different van. Once on the road, I saw the origional shuttle go by us full of people/luggage from the airport.

Over all I enjoyed my stay at this hotel. It was very clean, and enjoyed using the pool and hot tub. Also breakfast in the morning was more than accommodating. When we were told about the free shuttle to and from the subway station, we expected that we would be treated the same as the guests going to the airport. I was disappointed to find that the guests going to and from the airport were the priority; not us. Also, the subway station is on the way to the airport!

My husband and I recently stayed at this hotel on our way to the Caribbean and on the way back. We found it to be very clean, the customer service was tremendous. The free shuttle picked us up at the airport at very late hours and was responsive to our requests. The room was very spacious. We were concerned that we would be disturbed by highway traffic as we were on that side of the hotel. However, it was very quiet. We would highly recommend this hotel for traveling!

This is probably my favorite hotel that I’ve ever stayed at. I’ve stayed here numerous times starting in 2005 and have always had a wonderful experience. The staff is friendly, the parking is free & they offer free breakfast in the morning – what more could you want? Free wireless all over the hotel and the rooms are always spacious and clean. Also extremely close to the airport with a free shuttle to & from the hotel. Simply amazing hotel, I look forward to my next stay!

This was a great deal as a place to stay before a very early flight and then leave the car during vacation. The hotel is clean, efficient, up-dated. Did not hear any airport or traffic noise. Front desk staff courteous and helpful. Would stay here again.