We were looking for a dog friendly property in P-Town and booked LABRADOR LANDING @ 74 Commercial Street 5 months in advance. We rented the 2 Story Cottage and were assured over the phone that it was great for 2 adults and a large dog and that we would not be disappointed. It's advertised as LUXURY WATERFRONT COTTAGES but when we arrived it was anything but. The outside of the buildings are beautiful, as is the setting. Unfortunately, the inside does not follow suit. To start, there's a front & back door to this TINY cottage. There was little room to walk, let alone for 2 adults and a dog to live for a week. The inner and outer door handles to the french doors leading to the deck would all fall off as you tried to open, or close the doors. Despite my complaint, no one bothered to fix them during the week we were there. The towels smelled disgusting and it took us two days to get new ones after the housekeeper lied and stated that she'd cleaned our room, made the bed and given us fresh towels. This had not been done and I received a voicemail message stating that the housekeeper had been with them for five years and had no reason to lie. This was suggesting that we were, in fact, lying about not having clean towels. How petty. The next day, one of the owners realized it was their fault, but never apologized. We were told the housekeeper was afraid of dogs and did not come in. Why is she working in a dog friendly Inn? The owners were not present, nor was there anyone there to greet us, show us to our rooms or help us. The keys were simply left in the room. The owners were in another state and never bothered to contact us to let us know that no one would be present. Despite one of the owners apparent willingness to help over the phone, he was fairly ineffectual. The property is VERY expensive, but has no amenities except for the shared deck and private beach rites. There IS a beautiful new kitchen, but there's a tiny little dilapidated drop leaf table with two molded plastic chairs where where one might eat the food one prepares unless you use the shared deck outside. The downstairs in MINISCULE and has no couch, and just the cheap plastic chairs up against the table on which to watch tv. Not a couch in site. Instead, there's a day bed so you can either lie down and watch tv, or stand. The plastic chairs are the Walmart kind. After a long day walking around P-Town, there's not one spot in which to sit down and relax. The shower is so small that you can't turn around in it. The toilet is blocked by the sink so you have to kind of slide under it to sit down. The bed creaked so badly it kept waking us up. The doorbell for the main house is linked into the phone for the cottage and people continually rang it looking for a place to stay or looking for the nonexistent help. All in all, this was a VERY annoying situation. After visting Provincetown off and on since 1974, this was BY FAR the worst experience we've ever had. Our trip was all but ruined by the fact that we hated going back to our VERY expensive TINY cottage ($2000 per week OFF season).
TOTALLY VOID OF GUEST RELATIONS AND A DEFINITE
MUST TO AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Don't be fooled by the charm of the owner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 June 2007
I felt the need to respond to this review because it is more of a vindictive insult that a fair representation of the property. Labrador Landing is a unique historic waterfront luxury compound that also accepts pets. We have honestly hosted Hollywood celebrities, CEOs of household name companies, Holocaust survivors, famous musicians and visitors from around the world, all of whom have enjoyed the magic of this rare place. Provincetown is an antique working man's fishing village where all the houses are small. That is part of its charm. We come here to be close and together with one another, also part of the charm. The Two Story Cottage is approx. 400 sq ft as posted on our website. It is historically renovated with luxury in mind for our guests who lead luxurious lifestyles at home and expect the same on vacation and are willing to pay for it. It has a new $75k Christopher Peacock kitchen (google this to see details), outfitted with Williams Sonoma products, and a private second floor balcony. It is directly on the waterfront, see the plot plan of the property or Google Earth the address. The "Walmart type plastic chairs" that the reviewer comments are actually Vitra Verner Panton slipper chairs from 1960, a fabulous design that compliments the 1890's wooden table that is not rickety as the reviewer comments but has character and has literally remained in that cottage since it was built 120 years ago. Most of our high class tenants appreciate the interior design features of this, but clearly this reviewer has no idea. We accept pets with responsible owners, but our housekeeper, a lovely Jamaican lady whom we consider family, cannot service a cottage with an unattended aggressive dog. Usually our tenants are thrilled to be able to travel with their furry ones and are most responsible with their care. Our property is not a hotel, but rather an intimate luxury waterfront setting for those who understand what it is. We welcome your inquiry and are happy to arrange a tour.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC