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Surfside Hotel & Suites – reviews, photos

2.0 of 5
543 Commercial Street, Provincetown, MA 02657
Hotel amenities
Surfside Hotel & Suites
Ranked #2 of 13 hotels in Provincetown
4.0 of 5 stars 184 Reviews
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184 reviews from our community

What travellers say about this hotel
  • Continental breakfast(10)
  • Short walk(4)
  • Next time(4)
  • Waterfront room(3)
  • Commercial Street(3)
Traveller rating
    73
    53
    31
    15
    12
Only show reviews for Family (36) | Couples (94) | Business (2)
Date Rating
East Burke, Vermont
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Good value and location”
4 of 5 stars Reviewed 27 October 2011

Being my first time to Cape Cod, I wanted a waterfront room, which are surprisingly scarce on Cape Cod until you get to the outer cape. We asked for a top floor room in the waterfront building, and had a nice view of the bay and Provincetown waterfront from our balcony. The room was not elegant, but decently clean and comfortable (except the pillows were a little too firm for my taste). The breakfast buffet also wasn't elegant, but perfectly adequate, with quite good coffee. The location is a little outside of "downtown" but close enough to easily walk to restaurants and tourist sites.

Our only complaint was that the bathtub-shower was quite narrow, and it was impossible to shower without the shower curtain clinging to you. A small investment by the owners in curved shower curtain rods would solve the problem nicely.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by NEKDueys for Provincetown
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review
22 November 2011
Thank you for your Trip Advisor comments. Hope you will soon be a return guest, we will certainly take your shower recommendation into account when we are remodeling the waterfront rooms with winter. Come enjoy the new decor in 2012.
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staten island
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“We love going here it is like our second home!”
5 of 5 stars Reviewed 19 October 2011

We have stayed at the Surfside at least 8 times or more.the staff is friendly and accomodating if you should have a concern.We did not have a dog when we first stayed here, but now we do and she loves it as much as we do. We go for breakfast wher a newspaper is waiting with fresh coffee and a selection of breakfast goodies.We have a waterfront room with a balcony,the view is the best in Provincetown! Elaine the manager is delightful to speak with and is sincerely interested in the customers needs, I have witnessed this while eating breakfast,sitting in the lobby.we love the pool.Dog friendly.we will be going back in the spring of 2012!

Room Tip: waterfront is the best but if you can't get that, the poolside is nice, we have stayed there ,to...
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by robyn3kids for Provincetown
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Surfside543, General Manager at Surfside Hotel & Suites, responded to this review
22 November 2011
Thank you for your review on Trip Advisor. We know our pets enjoy Provincetown as much as our guests do. Always helpful to our guests are our pet station to keep the property clean and the pet shower to keep our pets clean after a swin in the bay. We love to hear feedback from our guests so that we may improve our property and guest services. Look forward to seeing you in the Spring of 2012.
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ulvertson
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“beach hotel princetown,cape cod.”
3 of 5 stars Reviewed 16 October 2011

Nice hotel with clean pleasant room, decor a bit dated.Tea and coffee making facility,microwave and fridge in room.Drinks also available in lounge.We had an ocean view room with a terrace to sit on and beach chairs available.Rest of hotel is across the street with a good size pool.Continental Breakfast was included,very good.
Bit of a walk into main area and harbour,we had bikes which was a bonus.
Provincetown is fun and lively.
Not sure about dogs allowed at hotel,could be a bit noisy at times.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review
17 October 2011
Thank you for your Trip Advisor comments, we are happy to hear that you enjoyed your stay with us. We will be redecorating the rooms in our waterfront building over the winter months, I'm sure you will be pleased with the new decor should you stay with us again next season. We do allow dogs in our hotel, however, have never had noise complaints, if there is any barking we have all dog owner's cell phone number and they are called immediately to return to the hotel and take care of their dog.
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Menominee, Michigan
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Never Again”
2 of 5 stars Reviewed 11 October 2011
2
people found this review helpful

This property is rundown. The location is great, but the room was bad. Even the balcony was in poor condition. The room felt dirty. We will noy stay here again.

  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Surfside543, General Manager at Surfside Hotel & Suites, responded to this review
17 October 2011
We appreciate you Trip Advisor comments, however, I'm not certain you have the right property. All of our decks were completely repaired and have Deck Teck Decking on them, they are in very good condition.
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Plainsboro, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Wouldn't go back if you paid me”
1 of 5 stars Reviewed 7 October 2011

Went 2 weeks ago for a friends wedding. Got into the room -- it reeked. Hideously decorated. Sliding glass door only secured with a small pin. Holes in the drapes. Tried to call the front desk to request a different room -- the phone didn't work. No pillowcases on the "decorative" pillows. In the middle of thr night, my wife tried to get an extra blanket, only to find an empty grape juice bottle in the bag with the extra pillows (no blanket). When we complained about it in the morning, the manager said, while apologizing, never sent anyone up to take it away. We almost left to go to another hotel, but everything else was booked. Under no circumstances will we be going back, I advise everyone else to stay away!!

  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review
17 October 2011
We are sorry to hear that you did not enjoy your stay with us. We have checked the phone in this room and found nothing wrong with it, not sure why you were not able to use it. The decorative pillows in the room do not have pillow cases as they are just there for decoration and for use when sitting up in bed reading or watching television. When you let us know that the juice bottle had been put into the storage bag for extra pillows I did apoligize to you and my executive housekeeper went in to take the bottle out of the room and make sure the rest of the room was up to our standards. I'm sorry there was not another room to move you to, however, the house was full, all other guests from the four wedding groups we had in house seemed to have enjoyed their stay with us.
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Additional Information about Surfside Hotel & Suites

  • Surfside Hotel Provincetown
Address: 543 Commercial Street, Provincetown, MA 02657
Price range (per night):* INR7,281 - 17,531

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