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Holiday Inn Hotel & Suites Boston-Peabody – reviews, photos

3.0 of 5
1 Newbury Street, US 1 N & US 128 N, Peabody, MA 01960
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Holiday Inn Hotel & Suites Boston-Peabody
Holiday Inn Hotel & Suites Boston-Peabody
Holiday Inn Hotel & Suites Boston-Peabody
Holiday Inn Hotel & Suites Boston-Peabody
Holiday Inn Hotel & Suites Boston-Peabody
Holiday Inn Hotel & Suites Boston-Peabody
Ranked #6 of 8 hotels in Peabody
3.0 of 5 stars 81 Reviews
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81 reviews from our community

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Anderson, South Carolina
Senior Contributor
31 reviews 31 reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Epic FAIL”
1 of 5 stars Reviewed 23 May 2012
1
person found this review helpful

I wanted to start writing about this place after an hour here but I have so much more to say now... and none of it is good.

CHECK-IN: No big issues here, the girl at the desk (no badge) was mostly pleasant. I was recognized as a gold elite member and offered either a bottle of water, a bag of chips or a bag of peanuts. Choice of one item, that's new. She did point out what exterior door would be more convenient to use since the walk from the lobby to my room was approximately half the distance of the Boston Marathon.

ROOM ARRIVAL: Overall initial impression, dinghy. No dresser with drawers to keep my clothes just a sofa table with two small drawers. This would not be enough for a long trip. The bathroom floor was sticky but to be fair I paid attention as I went back through the lobby to see if it was my shoes... it wasn't my shoes. I also noticed hairs on the floor and that the base of the toilet was wet.

ROOM FEATURES: The bed was comfy enough and in the minimal room light the sheets appeared clean. There is a small shelf above the sink just big enough to not hold my toiletry bag and just big enough to eliminate any useful counter space around the sink. The desk chair would be more comfortable it it were switched out with two stacked milk crates and there is no channel guide for the TV so I had to hunt down the news channel I prefer to watch.

The air conditioner is noisy. When I first turned it on you could clearly hear what sounded like pipes rattling on low. When I turned it to high the rattling went away but the fan sounded like an MD-88 getting ready for take-off. I set the fan to low again and fiddled with the dial to try and select a comfortable temperature. When I awoke the next morning and stepped into the bathroom I was greeted with a running toilet. Apparently the handle sticks and the flapper doesn't close. Housekeeping left it running for me when I got back to my room after the first day out.

The next morning I had the distinct impression that the shower wasn't very hot but it was hot enough. This morning it wasn't even close to being room temperature it was COLD at 8:30 am. I called the front desk and they suggested that I let the water run longer. Then they sent maintenance to start tapping on my door while I was trying to take an unnecessary cold shower. After confirming that there was no cold water he tried to tell me that they had just replaced the entire hot water system yesterday. I am going to have to call BS on that or the response from the desk would have acknowledged this as I would expect for them to be flooded with calls this late on a business morning. I truly believe that their system can't keep up with the number of guests they have.

HOTEL IN-GENERAL: The lobby is okay but not impressive, the facility is typical to a Holiday Inn, very spread out. Vending machine prices are outrageous but I don't travel the northeast often enough to know if $2.00 for a bottle of Coke is outrageous. It is to me. It has been raining for two days and the parking lot should have sailboats in it by now as the entire right side of the building is nearly under water.

End result, I will finish out my stay here but only because I booked this hotel through my travel service at work and it takes an act of Congress to change something on the fly. I can guarantee that if I have to come to Peabody again I will give up the opportunity to build points and stay elsewhere.

Room Tip: The best rooms are down the street at another hotel.
See more room tips
  • Stayed May 2012, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Jeff J about Holiday Inn Hotel & Suites Boston-Peabody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bronx, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“This is a definite when traveling to Boston!!!”
5 of 5 stars Reviewed 14 April 2012

This is a hidden gem, Had a terrific stay! The staff at the desk were very accomodating and made my trip to boston a success. I was part of a large group but the staff was able to take care of all in the group. I stayed in a comfortable room (ask for a room on the 3rd floor) Quiet and very clean. Speaking to other members in my group they felt the same. The front desk staff was helpful and knowledgeable of the area, helping us make dinner plans easy in a town we were not fmiliar with. The indoor heated pool while the temps are in the 30s is a plus. I travel alot and I can easily say the staff of this hotel (specially the front desk) make this hotel what all hotels should be about- SERVICE!!!

  • Stayed March 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask cclid2 about Holiday Inn Hotel & Suites Boston-Peabody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weeley Heath, Essex, England
Senior Contributor
31 reviews 31 reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
“Still a great hotel to stay - shame about breakfast though!”
5 of 5 stars Reviewed 12 April 2012

We have stayed at this hotel several times as it is convenient for visiting the area and always provides the facilities we need.
Check in was efficient and very friendly - the upgrade to a suite was much appreciated!
The rooms were clean and well maintained.
Unfortunately breakfast though was very disappointing however - there was only 1 waitress on and it was one thing after another - in the end I was tired of getting up complaining so paid the bill and left. The coffee was cold, the eggs benedict were hard boiled and swimming in a sloppy sauce, potatoes with breakfast were hard, we had to chase up juice, tomato sauce etc.
Reading other reviews about the breakfast we may just have had bad luck on the day - there was a large coach party also in the dining room - but really the waitress may have been better off advising us that we would be better off waiting an hour and we would have gone elsewhere.
As much as I like this hotel following the breakfast experience I would be tempted to try out the Holiday Inn Express that has opened across the road.

  • Stayed April 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Essexfamilyontour about Holiday Inn Hotel & Suites Boston-Peabody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Revere, Massachusetts
1 review
“Great staff and service”
5 of 5 stars Reviewed 11 April 2012

Recently statyed at this property, and hotel was well maintained and very clean. Great pool and exercise room. The front desk staff was very helpfull and friendly. Couldn't say enough about the breakfast food and staff, everyone was great. Would stay and recommend again.

  • Stayed April 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask casper1527 about Holiday Inn Hotel & Suites Boston-Peabody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Contributor
28 reviews 28 reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“Good Value - Average Room”
4 of 5 stars Reviewed 8 April 2012

I've stayed at this particular Holiday Inn many times because for some reason they typically have lower prices than other Holiday Inn properties in the area.

I did have a major billing issues several years ago when my credit card was overcharged. Took a lot of time and arguing to get it resolved. I wouldn't advise making multiple reservations unless you will be putting the charges all on one card.

Two problems with my recent stay was a door that wouldn't open easily (room 445) and no one answered the phone when I dialed '0' to talk to the operator. No big deal, but if you expect perfection you probably won't get it.

  • Stayed April 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask SimmJim about Holiday Inn Hotel & Suites Boston-Peabody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Hotel & Suites Boston-Peabody

  • Holiday Inn Peabody
  • Peabody Holiday Inn
Address: 1 Newbury Street, US 1 N & US 128 N, Peabody, MA 01960
Price range (per night):* INR7,953 - 11,706

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