I stayed with my wife and three kids (ages 2, 5, 10) for three days. Upon check in we were supposed to get a one room suite but because of some additional availability at the hotel, they upgraded us to a two room suite for free. Breakfast was included each day which included both hot and cold items. While traveling back to the hotel on one of our days out, we noticed a water main break on the highway leading up to the hotel. We were concerned about whether or not we would have water pressure but thankfully there was no interruption. Even better was that when my wife went down to the front desk to ask a question, they offered her 4 free bottles of water just in case there was an interruption in water service. I am not in Norwood often, but would have no concerns about staying there again.

This was our first experience of Residence Inns and we were impressed, even though the rates were above our usual budget. This hotel was excellent with lovely bright spaceous rooms with good quality furnishings. The facilities were excellent and breakfast was abundant and varied. There was an "evening social" which took place in the breakfast area, offering excellent hamburgers and hot dogs, french fries, nachos with dips and fresh fruit and cup cakes. An excellent end to a day of travelling. The area is a mix of commercial and industrial properties but the hotel is in a very attractive setting surrounded by green lawns, even the numerous geese grazing on them were impressed. We wished we could have stayed longer but the road was awaiting us.

Our family stayed at the Residence Inn in Norwood while our house was being worked on in the area. When we checked inn no one told us the pool was closed and that it would be closed our entire 6night stay. I have 3 kids under the age of 10 who are full of energy and a pool is a must. When we checked out today it was still closed. Discount provided was $10 a day for no pool. Give me a break. My kids would have been in the pool for ours!!

As with resepect to housekeeping - do not expect your room to be cleaned before 2:00 as ours never was and we were on a low floor. Slow!!!

It seemed like some of the night/weekend staff were more pre-occupied with hanging out with their family and friends for hours outside at the grill or in the lobby than actually helping guests of the hotel,

Stayed here over night for a concert at Gillette Stadium. They upgraded us to a larger room. Breakfast was great, complimentary and had all you need. This is not the closest hotel to the stadium but close enough. Restaurants and anything you need near by. Typical Residence Inn with a kitchen in the room. Did not have any issues. One computer in the lobby. Free wifi. The 5 stars is for this type of hotel in that area.