We were staying at the motel for one night. We found the motel to be very clean and spacious. It is great to have a view of the ocean right outside your door. The price was also good. We were very happy with our stay UNTIL we awoke from a sound sleep to a blaring alarm going off at 4am. The alarm indicated a carbon monoxide problem and informed us to evacuate the room. We went outside along with the inhabitants of all 10 rooms attached to our building. There is no one in the office at that hour. Someone had to call 911 and we waited for the police and the fire dept. to come. In the meantime the owner was notified by the fire dept. and came over. I was SHOCKED by the way this was handled by the owner: 1. There was NO apology to any of the customers for being jarred out of a sound sleep unexpectedly and forced out into the cold in the middle of the night. 2. He said that this probably happened due to faulty equiptment that was made in China. 3.He said that it happened in another building on the property just one week before....Why, if the owner thinks he has faulty equiptment, is nothing being done to remedy that situation? 4. Prior to the fire dept. arriving, the owner said to my party that we could go back in the room. No one had physically checked the carbon monoxide level in our room....how were we to know we were safe? When I questioned him, having heard the alarm say there was a carbon monoxide problem, he actually got rude and gave ME an attitude. REALLY? This is how you treat customers who are paying to stay in your establishment? 5. The next morning, the woman who works in the office (who was kind throughout our stay) had a conversation with us about the possiblity of someone perhaps showering in the middle of the night, and said that maybe steam from this caused the alarms in the building to be set off. Really? She then said that perhaps someone had been smoking in their room and maybe that set the alarms off. While that could be a viable possibilty, there is NO excuse for the rudeness of the owner, and there is NO excuse for the fact that NO ONE offered the simplest of apologies for this inconvenience, nor any incentive for us to return. Clearly, they sent a strong message that our business is not valued and we will not be returning to the Sea Gull Motel.
- Sea Gull Hotel
