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Hawthorn Suites by Wyndham Boston – reviews, photos

2.5 of 5
25 Research Place, North Chelmsford, MA 01863
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Hawthorn Suites by Wyndham Boston
Hawthorn Suites by Wyndham Boston
Hawthorn Suites by Wyndham Boston
Hawthorn Suites by Wyndham Boston
Hawthorn Suites by Wyndham Boston
Hawthorn Suites by Wyndham Boston
4.0 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    9
    10
    5
    0
    1
Date Rating
Providence, Rhode Island
1 review
1 helpful vote 1 helpful vote
“Horrible - Rude - Zero Customer Service”
1 of 5 stars Reviewed 12 January 2012
1
person found this review helpful

I tried to stay at the Hawthorn Suites in May 2011. I booked my stay 2 months in advance, approximately two weeks prior to my stay I contacted the hotel to change my reservation from a Friday/Saturday stay to Saturday night only. Upon arriving at the hotel I was told that I did not have a reservation and that the hotel was booked. After further research the hotel clerk stated that my reservation was "cancelled" since I was a "no show" on the previous night. I explained that I had called two weeks prior to change my reservation. The clerk and the manager then stated that I called that afternoon to cancel my reservation (Not true). The lies and spinning of facts continued. The hotel did not offer me any assistance in trying to find a another hotel.

Ultimately, the people working at this hotel were extremely rude to me and would not admit to their mistake. When the manager came to the service, I thought "Oh, good someone is here to help me", I was so wrong. He smelled of alcohol and became irrational almost immediately. After realizing the hotel thought I was a "no show" for the previous night, I asked the manager if I had been charged for the stay, his response with a big smile, "Yes you were, and I do not plan to refund it! You can take that up with you credit card company". He then proceeded to kick me out of the hotel! Yelling in front of my children that I need to leave, or he will call the police. Completely irrational...

Stay away from this place...

  • Stayed May 2011, travelled with family
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mass.
Top Contributor
62 reviews 62 reviews
Reviews in 41 cities Reviews in 41 cities
10 helpful votes 10 helpful votes
“Clean, quiet, great price!”
4 of 5 stars Reviewed 13 December 2011

Very affordable, suite with kitchen, sofabed and detached bedroom. Nice exercise room. Breakfast buffet.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask NorthShoreBob about Hawthorn Suites by Wyndham Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
“My experience during the snow storm 10/29/2011”
4 of 5 stars Reviewed 3 November 2011

I am a resident of Hawthron Suite in Chemlsford, on 25 research place. I have a 6 months stay period with the hotel and i am planning to extent my stay due to the awesome hospitality i have received from them.

I do have to take you to my reason of written this note or letter to you. I am highly impress on the way the staffs of the hotel handle the case when the first snow storm come thru Chemslford/ MA. Due to the snow, the power/electricity went out for total 3day (Sunday -Tuesday) making me miss my Sunday and Monday football game. At that moment the light went out, every one was in emergency mode and to my surprise the hotel staff were there to assist each and every resident. They went into fast and amazing action, by giving us option, of moving into a sister hotel that had light, made arrangement for people that were handicap, there process of evacuation was amazing and also very constructive, barely making us feel the impact of the light and snow, they offer us touch light to be able to see and move around in the darkness, warm covers, hot coffee and coco etc...

I must give great recommendation to the manager Mina excellent and amazing job and he also had to drive about two hours from his house to the hotel becos i over head him say he stays in RI, to me that is dedication, the supervisor Sandra was amazing, Yari, Michelle, all the front desk ladies where amazing, sorry is i left some names out, i also have to give two hi-five for the cleaning group, they did an amazing job after the light came back on in cleaning the rooms, my room was smelling fresh and the last but not the least, the drivers where amazing, they still came around to take me to work even when there was no light.

I must let you know it takes a lot for me to be impress and i must commend that i am really impress about the way things were done effectively and i must say this period blew my mind or the way of service and the way they cared about their resident.

Please send my appreciate to all of them in the hotel in Chemlsford and they should keep up the good work. Guarantee i am going to tell people how awesome to be a guest at the Hawthorn Suite in Chemlsford/Lowell.

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask moaharris about Hawthorn Suites by Wyndham Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franktown,CO
Senior Contributor
26 reviews 26 reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
“Great for family event”
5 of 5 stars Reviewed 8 October 2011
1
person found this review helpful

Nice layout for my wife and I and 2 adult children who were attending a wedding. Helpful staff and great hot breakfast. Nicely equipped kitchen with full-size fridge and necessary utensils. Should update tv to flat panel though. Quiet location in office park but close to restaurants, gas and other shopping needs. They offered group rates and the whole wedding party stayed there after the wedding. Nice furnishings and atmosphere and convenient to north/south and east/west highways if you are traveling elsewhere as we were.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask philam about Hawthorn Suites by Wyndham Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Good Value”
5 of 5 stars Reviewed 17 June 2011

Close to all services,food and banking,ecellent service from front office people, helpful and friendly service from the kitchen ladies 7 days a week. Rooms were cleaned and made ready for my nightly return from the days work. All in all a very fine place to stay.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hawthorn Suites by Wyndham Boston

  • Hawthorn Suites North Chelmsford
  • North Chelmsford Hawthorn Suites
Address: 25 Research Place, North Chelmsford, MA 01863
Price range (per night):* INR5,016 - 6,855

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