I booked this hotel based on the advice of other travelers on Trip Advisor. Hotel was nice, rooms large, etc. On last day my wife noticed bites on her arm. She thought they might be mosquito bites. When we got home, she found more on her back and leg. She called a doctor who confirmed based on the bite pattern that they were caused by bedbugs. Over the next 2-3 days the bites got larger and very red. I immediately contacted Hyatt with issue and offered to send pictures I took of the bites. 11 days later they emailed me to say they found no problems in the room. Since I snore, my wife and I had separate beds. I had no problem. Hyatt did not deny where she was bitten just no issue. What kind of response is that?
Obviously I could not recommend this hotel and for that matter, based on the total lack of customer service, recommend the Hyatt organization. I am stunned by the lack of concern and the time to address an issue that could have been greater. 11 days to respond? And the response was, too bad!
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