We stayed in a pets allowed room, so maybe that's the diffference, but it was TINY and cramped. There was a plastic jar lid wedged between the bed and nightstand that housekeeping missed, and the bath mat in the shower was disgusting - the tub under it was still green when it was pulled up. The phone didn't work at all - it was ripped out from the wall, as a matter of fact. that was ok because we had cell phones, but really unforgivable. The breakfast was simple but good, the pool was nice and actually had a lifeguard, and the desk staff were excellent - friendly and helpful. The location is good, easy off Rte 6. There are so many places to stay on the Cape I will try somewhere else next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 January 2012
Thank you for taking the time to review our hotel. Your concerns regarding your room have been addressed to our housekeeping and maintenance department. There is simply no excuse for the phone to be broken and for the room not to be cleaned/inspected thoroughly. Having rooms that are in perfect working order as well as being cleaned thoroughly are what our guests expect and what we commit to delivering. I am pleased, however, that you found our staff excellent and that you were satisfied with the quality of our free deluxe continental breakfast. I hope you will give us another opportunity during your next trip to Cape Cod. Please contact me directly so that I can ensure that you have nothing short of an excellent stay should you return to Hyannis in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC