I had arrived back from a nine hour holiday shift in a retail job (third job that I have). I could not get in the building, for my key would not work. I had to try a different entrance. I could not get into the room, for the key would not work. I had to go to the front desk to get a key. I was very frustrated with this and this has happened before there. It has to do with the keys that they give customers! I just renewed a booking that morning, for another day. I have plans to get married Christmas Eve to a man that I have been with for over seven and a half years and to stay there. Last night, a man told me, "that the man in my room was brought in by the police heavily intoxicated." He knows a cop who gave him a ride and he barely drank. It was the total opposite of that. My fiance' claimed that, "He could not get into the building, he could not find the room, and that the key did not work." As with the experience that I had separately. He claims, "He was outside sitting down having a cigarette needing to get into our room." The hotel staff logged it as he was heavily intoxicated and passed out outside. It is entirely untrue. They refused to allow me to renew the room for another night. I reminded them, "That I am getting married and planning to stay there Christmas Eve" and "I told them that I am a licensed Real Estate Agent." I showed the man my license. The man told me, "That he could refer me another place to stay for that." I left a nine hour shift at work on Saturday night, I worked much during the week, I went to renew the room for another day after four hours sleep last night, and my fiance' keeps telling me, "that he did not have a problem there the night prior and that it was not like that at all." I find the Customer Service to be patronizing, discriminating, very unaccommodating, vandalizing (my Wedding week), and not right at all. Nothing that I was to say was to change anything, there were no problems with other people, the police, nothing. My fiance' was just locked out to begin with. This does not make an sense!!!!!!!!! I have stayed there on several occasions in the past and I am very offended at such awful and unfair Customer Service and treatment.