Called for reservations this summer and spoke to a young man whose command of English was iffy and reserved what seemed to be a suite for the family at what seemed to be a decent price. On the way to the hotel that evening, I realized we were running quite late and so telephoned the hotel to confirm that we wouldn't be arriving for another few hours; the young woman who answered told us not to worry.
When we arrived at 11:30 or so to check in I was told that we, or at least part of our party had already done so, which was impossible since we were all together. The rooms had been given to someone else (whose name, by the way, bore no resemblance to ours). And it turned out that the suite we had reserved did not exist either, and the price we had been quoted referred to one room, not the total. Close to an hour followed while one man behind the counter retreated to an office where we could hear him make calls to other management, while a another man (foreign, much younger) who obviously had less authority stood by uncomfortably and waited for orders.
Finally, way past midnight, we were able to get the first man to emerge from the office and were given two rooms in two separate buildings for the price we had originally been quoted, although he was quite obviously angry with us for insisting on paying that price. I never saw the rooms in the main building and so cannot comment on them, but the rooms in the motel-like buildings in the parking lot were fairly large, plain, motel-like and decently clean. The price for the rooms is clearly based on the location of the hotel and the fact that it was high season on the Cape - they were not high-end rooms.
Encounters with staff - not the same as the night before - the next day were pleasant enough. The management apparently hires young Europeans for the summer, some of whom do not have the requisite language skills or sufficient knowledge of the area to be of help (we overheard one young clerk tell a guest a driving time to Provincetown that was way off, especially for a Saturday). In the worst cases, like ours, the miscommunication makes for exhausted guests and angry staff.
Great location if you need access to the ferries, however!

Don't usually like to complain but first impressions count and ours is terrible. Hotel advertises hi speed wi-fi. Hmm but thus does not include wifi access in the rooms. Asked the receptionist if we could be moved to a room with wifi access. Not possible as the rooms don't have wifi access apparently. How can a hotel advertise that it has wifi? Staff are rude. The savings made by staying here are really not worth it. Do yourself a favour and in such a beautiful area book into a decent, customer focussed hotel or B&B! This hotel will disappoint you.

We had 2 rooms for 3 nights in early Sept 2011. The front desk staff had a lot of difficulty understanding us when we needed to check-in and when we asked for extra pillows. The building our room was in did not have an elevator so we had to haul all our luggage (for an 11 day trip) up the stairs. The beds were very uncomfortable (cheap mattresses) and the rooms did have an odor. Although it wasn't a bad experience I think that we would choose a different hotel in the future.

I was leary when I read a few negative reviews but it's true that you can't please everyone! The location, comfy quiet room in main bldg., great breakfasts, staff, pool etc. were great. Many Eastern European students work on Cape Cod for the summer and the insincere "Have a nice day!" is not part of their culture so don't judge them as being unfriendly. Traveled a lot in Europe and I prefer their more mature, genuine demeanor compared to the superficiality of many Americans. Easy walk to ferry to Nantucket and Marthas. Rode the convienent public buses there. Took the local buses to Provincetown(a full day trip) and see the cute towns, talk to locals on the bus and enjoy Providencetown-you don't need an expensive tour. Easy bus from Boston airport to Hyannis. I did all this at 72 alone-no problem.