I don't know why this is place is called a resort, except that it is in front of the ocean. Checking in, they couldn't find our reservation, and it seemed to take forever. I stayed in two different rooms, because of a mixup in the reservation. I've never experienced this before: when I came back at the end of the first day, instead of putting my bags in my new room, as most hotels do, they made me go through the whole check-in procedure again, including reprocessing my credit card! Directions to rooms were poorly marked (we saw multiple guests with bags looking lost), and I had to walk what seemed like an eternity to my room--it was in a separate building with a skywalk to it (I wasn't told that at checkin). The room had a big stain on the rug. Yuck. Sliding door had been left unlocked. Room on Night 2 was reached by going up several steps (again no mention by front desk) so be careful if you have accessibility issues or bags on a cart. My colleague left the keys for the car at the front desk for me. The front desk person said it absolutely wasn't there, only looked when I insisted, still insisted it wasn't there, until another person arrived and pulled it from a cubby directly in front of her. No apologies. Breakfast in dining room was dreary, took forever, cold coffee, horrible service, and there were only 3 tables being served! Parking was open air, a block away, and there are limited spaces. So you have to park and walk back to the lobby in the weather. Second day there were no open spaces, so I walked back to the lobby (again in the rain), and they told me to park in the dirt lot next to it. So I parked in the unpaved, unlit lot, and made sure I had nothing left in the car--glad it was a rental! And why couldn't the front desk explain the first time where to park if the few spots in the paved lot are filled, saving a guest the walk back? It's great to see the ocean and a beach so close to downtown Boston, but wish there was a better choice than this.
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