We stayed here because we were visiting colleges in the area and we got a suite for a good price and it included a full breakfast. When we pulled up the hotel looked really nice from the outside. The room, however, did not look as updated as the hotel exterior. It was worn and dated although roomy. My biggest gripe about the hotel was that it was not clean at all. Unfortunately we did not get in until midnight and were too tired to really notice until the morning. But the bathroom smelled like a dirty sponge and there was hair and dirt on the floor of the bathroom. The bed didn't even look like the sheets had been changed; the pillow was crinkled and didn't have the trademark thing around it that says whether the pillow is firm or soft. We were really feeling a little creeped out when we realized the room had not been cleaned. If they updated the rooms and got new cleaning staff this hotel is in a great location and the breakfast was better than the usual. My daughter loved the pancake making machine. However, I would not stay here again due to the fact that the room smelled and was dirty.

We arrived at this hotel at the height of the snowstorm on Oct. 29th that knocked out power to 3 million people. The lights were on but a few minutes later everything was dark. The power was off until Monday night. During that time the hotel staff was unfailingly calm, helpful, courteous, and professional, from the front desk personnel to the housekeepers. Even though they had their own homes and families to worry about, they came in and did what they could for us; we were even still able to have breakfast (cold items) those mornings. As people in the region stopped in to see if there were any rooms and found there was no power, everyone answered questions and gave what news they could. Real grace under pressure. The hotel even credited us our night without power (we had decided to stay for our full five nights as we had business in the area, and luckily the power came on Monday night, much sooner than anticipated).
We will certainly make Holiday Inn Express in Hadley our hotel of choice when we return to the area.

From October 31, 2011, we stayed at this Holiday Inn for five days. Unfortunately, we were caught in a severe and unusual snowstorm during Halloween. The whole town of Hadley and Amherst did not have electricity for a couple of days. However, the staff at this hotel were very professional and accommodating throughout the entire snowstorm crisis. The staff, Stephanie Sebastian and Amy were very helpful, sympathetic and did their very best to make us feel safe and comfortable despite the lack of electricity. They offered extra blankets, gave us glow sticks to maneuver the dark hallways and provided bottled water during our stay. This Holiday Inn is lucky to have such a professional and caring staff. I hope they're all like that at all Holiday Inns.

We stayed here during back to school weekend. The facility was clean and modern. The front desk was very friendly and helpful. It was overall a good experience. Some negatives were; 1) very slow to useless wifi connection, and 2) the bathroom sink area could use a towel rack of some sort as they were all located in the separate bath/shower area.