We have both traveled the world and stayed at many BnB's for years and this is the worst experience we have ever dealt with.

We checked in to the Inn at One Main after a long day of travel and “redeye” flight. We were very tired and needed to rest. The innkeepers, Christi and Ray Stoltz, received us and showed us to our room. When asked by them about when we’d like to have breakfast, we said we’d try for 8 AM. That evening we went to dinner and returned to our room; our bags had been rearranged while we were out. This was unnecessary and made us feel that our personal space had been violated.

The following morning we woke up late after sleeping through two alarms. One of us went down at 8:30 AM and said we were running late because we were so tired and jet lagged. Christi said she understood stating she thought 8 AM was a bit ambitious after such difficult a day of travel. I said we’d come down for breakfast in about a half an hour and she said it would be alright. It was closer to 9:30 by the time we were ready, but it was too late for Christi. Instead of simply telling us we were too late for breakfast, she berated me in an angry and disrespectful manner regarding how she felt about us being late for breakfast. I apologized politely and she continued to harass me, making suggestions about how our morning should have been arranged to meet her needs. I stated that we were both sorry, but we’d had a difficult day and were slow to get going. She continued to complain and WOULD NOT STOP! I had to walk from the room to get away from the onslaught of complaining and could not believe what I was hearing.

A few moments later, Christi had delivered food to the table and was now complaining to my wife about how she felt and WOULD NOT STOP, even after my wife apologized at least three times and asked her to stop as many times. Christi would not stop and continued to make suggestions about how we “should have just come down without showering.” We both could not believe the unprofessional treatment, condescending tone, and out of control manner that was coming from someone we were paying for room and board services.

Christi finally left the room and we discussed leaving. My wife was so upset that she had to return to the room to get away from the problem. I sat at the table in disbelief as Ray came out and tried to make small talk about what we might do for the days traveling with no apology for the unprofessional behavior. My wife returned and was noticeably upset and could not eat. I ate a bit, but was more interested in leaving. We both felt very uncomfortable, like we’d been chastised by a parent. Christi then returned to the table and tried to make small talk with no apology. We could not look at her as she leaned over a chair right next to me as I was trying to eat. She just leaded forward and stared at us while we were eating! We both ignored her because we felt so uncomfortable and she finally went away. We decided to go to our room to discuss this and decided that we did not feel welcome or safe and felt like we could not trust them. We decided to pay the nights rent and leave.

After packing and loading the car, we asked Christi and Ray that we settle the bill and planned to leave because it was too uncomfortable. This led to even more irrational behavior and accusations by Christi. She said we could go, but that she was going to charge us for all the nights we’d reserved. We tried to reason with her, but it was no use. It was clear to us that Christi was now out to cause insult to injury and would not let us go. I offered several times to pay for the nights stay and she refused stating she’d charge us for all nights without exception. After about 10 minutes of trying to regain some form of sensible discussion and settlement, we had to leave with no closure because the harassment would not stop and the situation was not safe.

We managed to find another place to stay that day (wonderful people at the Sands of Time!). I called my credit card to advise them of the problem. It was with this call that we discovered that Christi and Ray Stoltz had charged us for all nights without authorization. We had originally offered to pay for the night, but after further consideration for these circumstances, we consider the discomfort, verbal abuse, poor treatment and lack of security as a “breach of contract,” and are currently working with friends in the Falmouth community, the Falmouth Chamber of Commerce, and our credit card to gain closure. In addition, we feel very strongly that Christi and Ray Stoltz owe us an apology.