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Elm Arch Inn – reviews, photos

26 Elm Arch Way, Falmouth, MA 02540
Hotel amenities
Elm Arch Inn
Ranked #17 of 20 Falmouth B&B and Inns
3.5 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    6
    2
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    3
Date Rating
Hopkinton, MA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Old & Needing an upgrade”
1 of 5 stars Reviewed 9 July 2007
2
people found this review helpful

Let me preface what I am about to say with the fact that the Elm Arch Inn was selected because it was one of the few local places that still had space during the busy July 4th week. My wife and I were placed in an unfortunate position to look for a inn after the small house we were renting had a problem with their septic system a day after our arrival.

With a short 3 day stay as a backdrop we took the first available room which was at the Elm Arch Inn. We stayed in room #27 in the Richardson House which is adjacent to the main house. Both my wife and I fully understood that the room was basic and lacked certain amenities or creature comforts. After staying there I realized that the room actually lacked what I would better describe as the basic essentials. Blankets were badly worn and had holes. The sheets although having been laundered were stained after many years of usage. A lamp that was part of a table refused to work. The latch on window was broken with the screw pulling out of the window frame itself. What some people apparently have described as "charming" on this very site is a room that is just plain old and worn out. The most up to date item in the room may be the 10 year old TV set. The AC unit appeared more than 20 years old and had a missing control knob. The bathroom was wrapped with some type of laminate wall covering that was worn out. I recall this type of laminate paneling from the 50's. There was no ventilation in the bathroom other than a window. The shower/tub combination would have benefited by a standard shower curtain rather than the accordion like shower doors that were a pain. There was very little room within the bathroom to spread out anything beyond a toothbrush and some toothpaste. The main sleeping area had one double and one single bed. The beds were not particularly comfortable with the single bed being the worst since it's mattress was very worn out and soft. This became important as we had our oldest son visit us for a couple of nights. Table space was limited and the "charming antique furniture" was very uncomfortable particularly the straight back chair. The closet was the only thing of size in this room. What was a bit disconcerting was the fact that all the rooms in the Richardson House, that had already been made up but had not yet been rented out, were left wide open. The only thing separating the room from the outside elements was a wooden screen door. Their were many rooms left this way giving the impression that the inn was hardly half full during this busy holiday week. More importantly, leaving the rooms in this state, with the doors wide open, allowed the rooms to absorb the outdoor moisture and with it a mildewy odor. I've never been to any other inn that did this anywhere in the US.

I've stayed at charming, old type inns in the past but what they may have lacked in modern amenities they made up for in cleanliness and comfort. Everyone should expect and demand at least that much and is apparently what the Elm Arch Inn has forgotten how to deliver. The Elm Arch Inn would benefit greatly with new mattress', fresh linen and some selective upgrades within the rooms themselves. It is sad that such a historic and ideally located inn should suffer from such inattention to the details that matter most.

  • Liked — Location was excellent!
  • Disliked — The room itself was poorly outfitted, old and worn down.
  • Stayed July 2007, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Boston
1 review
4 helpful votes 4 helpful votes
“Watch your wallet at the Elm Arch Inn !”
1 of 5 stars Reviewed 23 July 2005
4
people found this review helpful

I had stayed at this hotel 5 times previously and had always liked it. The staff seemed freindly and warm and the hotel has some nice character. After my last experience I will NEVER stay here again.

On our last stay I had to cancel the reservation due to a family conflict. I called 5 days ahead of the cancelation date. Ipsoke to someone in the office and got their name as the cancelation confirmation number.

Two months later I received a charge on my credit card for the two night stay that I had cancelled. I called the hotel and got to see the other side of the "friendly" staff. They refused to believe me or give me any credit. I even gave them the name of the person I talked to and they admitted she was on staff but they refused to issue the credit. I explained that I had stayed there numerous times before and all they came back with is "I'm sorry but according to our records you never cancelled, you must be lying and we will not issue you a credit."

I was shocked by the rudeness of the staff!!! They may seem friendly at check-in but watch out if it comes down to a money issue. Scrooge is alive and well and running the Elm Arch Inn.

  • Stayed May 2005
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Michael Richardson, Reservations at Elm Arch Inn, responded to this review
14 November 2005
We have been in the business for 79 years, and have never taken credit cards, and still don't. In recent years more Inns are coming, and some going. There is more competition now than in the past. So any edge that a competitor can get, may help their bottom line, even if it means lying, or making up stories. In some cases they feel it is neccessary to survive. We would like Tripadvisor to follow up, in your records, to where this email came from. It is a total fraud.
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A TripAdvisor Member
Los Angeles, CA
1 review
1 helpful vote 1 helpful vote
“A special place”
5 of 5 stars Reviewed 10 November 2004
1
person found this review helpful

We love the charm of the Elm Arch Inn. It is a special old place that takes you back to a simpler, more carefree time. Very relaxing.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Harper Woods, MI
1 review
5 helpful votes 5 helpful votes
“A taste of real New England”
4 of 5 stars Reviewed 1 August 2004
5
people found this review helpful

We have been going to the Elm Arch Inn, off and on for years. We have stayed in the little cottage next to main Inn, the Richardson House across from the Inn, and in the Inn itself ... we love it, and Flossie. It's quiet location off the main street makes it convenient to Falmouth restaurants, shops, churches, and festivals. However, if you're looking for posh and luxurious accomodations the Elm Arch Inn is not the place for you. It's an old historic home with TONS of charm: crooked hardwood floors, knick-knacks, a covered screened-in porch, pictures of old sea captains, and that famous cannonball in the wall. If you want old New England at it's best, then the Elm Arch Inn (and owner Flossie) is for you ... it sure is for us!

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Plano, TX
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“A Nice Place”
5 of 5 stars Reviewed 30 July 2004
1
person found this review helpful

We enjoyed our recent stay at the Elm Arch Inn. The room was spotlessly clean, the grounds were pretty, and the innkeeper was nice and helpful. We liked its location just off Main Street. The main inn is really charming and full of antiques. We stayed in the Richardson House Annex across the street. We have small children so we did not mind. We only used the air conditioner one out of the four nights we were there and had no problems. The decoration was more "old fashioned" than "historic", so if you are looking for something romantic, definitely stay in the main inn.

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Additional Information about Elm Arch Inn

26 Elm Arch Way, Falmouth, MA 02540
Price range (per night):* INR5,041 - 7,561

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