I believe in giving credit where credit is due. This hotel deserves to be shut down due to lack of humanity! The pros: clean updated rooms and friendly housekeepers.
The front desk staff is extremely rude. Called down to make a request for wake up call and was responded with "WHAT?!?" As opposed to how may I assist you? This staff has zero customer service skills. The British accented woman in the front desk is very rude when addressing customers. Dont even bother ordering room service as they make you walk down to get it yourself. The bar waitress Angie is incompetent. She lost my companions credit card information she had written on a piece of paper for ordering from the room and called back to say she needed to go down to restaurant to pick up order and re swipe credit card. The food was prepared incorrectly and without condiments. When asked if they had condiments Angie responded, I dont think we have it. All this while eating skittles in customer presence and not once acknowledging our presence when we first arrived. Getting picked up at airport is another challenge waited over an hour while staff stated they are already on the way. My advice, Do not stay at this property unless you enjoy being verbally mistreated by those who should be available to provide hospitality. I wouldnt recommend this hotel to Satan himself!
- Also Known As:
- Wyndham Chelsea Hotel
- Wyndham Chelsea Hotel Chelsea
- Wyndham Chelsea
- Chelsea Wyndham
- Official Description (provided by the hotel):
- The Wyndham Boston Chelsea is conveniently located 3 miles from Logan International Airport, as well as 3 miles to downtown Boston.When arriving at Logan, please call us for a complimentary shuttle ride from the airport to the hotel. The Wyndham Boston Chelsea has 180 newly renovated guest rooms. All of our guest rooms come complete with Wyndham Be Well Bedding as well as a 32 inch flat screen television offering on-demand movies. Take advantage of our in-roomwelcome center complete with a coffeemaker, refrigerator, microwave, and complimentary bottled water. Dont forget we offer free parking as well as complimentary WiFi throughout the hotel. Take advantage of our indoor pool, whirlpool, and fitness center. Our restaurant, the Terranova Bar&Grille offers breakfast, lunch and dinner. End the evening with a night cap in the Terranova Lounge. ... more less
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