Was pleasantly surprised to find this hotel to be clean and convenient. The hotel is very large with catering facilities and conference rooms. There is a Chinese restaurant across the street (Hong Kong) that was nothing special. The hotel does have a full menu for room service as we ordered breakfast. We were upgraded to a suite upon arrival. The room was a little dated but the bed was comfortable and there was a flat-screen TV. The staff was also very pleasant to deal with and there was plenty of parking.

We scheduled a stay here for the 2012 Colonial Classic / Junior Qualifiers (a synchronized skating competition). Our team booked several rooms as a group in the hotel. We checked in Thursday, January 5, 2012. There was no bell captain to help with bags, which we understand for a hotel at this price. When we made our reservations, we asked for a late check-out on Saturday; the operator placed it in the request notes, but did not guarantee anything. When we checked in, we requested the late check-out again. The front desk attendant was very rude. We stated that because our competition was scheduled at 6:16, which meant we would leave the hotel by bus at 4:00 PM, we would need a late check-out. The front desk attendant was very short and abruptly stated that hotel policy dictated the check-out time and other guests would be waiting for the room. When we asked if we could extend our stay, the attendant curtly replied, "yes." We asked if availability was an issue, the attendant said, "no." We wondered, if the hotel is not even booked fully, why would they make such a big deal of this. We even suggested to pay half a day's price to have the extended check-out, to which the attendant curtly replied, "no."

On the other hand, the front desk attendant on Friday, January 6, 2012, was very professional and accommodating. She drew out maps for us; she provided concierge level service for a broken pair of glasses by directing us to the closest drug store for super glue; she was refreshingly helpful.

On check-out day, Saturday, January 7, 2012, we met another irate front desk person, who informed us to get out of our room and instructed that we all go to another guest's room from our team, that did not check-out in order to prepare for the competition - dressing, make-up, hair.

We wish the management and the trainers in the Radisson Chelmsford would be more consistent. We understand that the Radisson is a an economy level hotel; you get what you pay for. (We won't even begin to comment on the furnishings). But we interpret the attitude of the staff as people who were irritated that they had to work so hard for a large group. (We also noticed that there were two other postings from a soccer team and a skate team within the last 13 months that had similar issues.) If the management and owner of this Radisson Chelmsford would just train the entire staff to be a little more friendly, we could all enjoy the stay more pleasantly. We know it can happen, we met a well trained, service minded staff member on Saturday - she was awesome.

It has the hunter green carpet all over the place. Sleep was ok. Room was old. Furniture was shot. Room 270 is a huge suite. Its just odd in that its a bed table couch and tons of floor space. Old school tv was a nice touch plus it was on a lazy Susan so you could spin it to watch from anywhere in this warehouse of a room. Pluses include a sink shower toilet and bed. Plus free wireless.

The staff here is great. The hotel is becoming a bit dated. Rooms were clean (but I could see the sheetrock cracking on the ceiling of mine). My room was a suite ($108 per night). Had plenty of room, microwave, small fridge. It would have been nice to have a LCD TV in the room. The TV screen was pretty small. This hotel is a good place to hold workshops. They are not within walking distance of much, but the food was decent. The bar mixed drinks a little weak and for $6, I would go somewhere else. Never did notice any happy hour. Felt like they wanted to really stick it to hotel attendees on liquor. Internet connectivity was good. They need to get a better printer in the business office or install the correct printer drivers. It was a pain. Ended up having to print on the office computer. They are remodeling the workout area, so that should end up decent. Did not swim, but they had a large indoor pool. I stayed in room 253. It had good access to the elevator, was comfortable and quiet.