First you should make sure you ask for the tower vs the old part of the hotel. We did this and yet when we arived they wanted to put us in the older part ( bc we paid less per night then the tour group in town) so thats why they bumped us. But after we spoke with the staff we then were put into the tower rooms.
When you arive the carpet in the elevator was incredibly dirty and smelly. Then when we got into the room the mirror in our bathroom ( 303) was broken ( why it wasn't fixed is beyond me) and then the motor for the fan in the bathroom was like a plane taking off.
The pillows were small and to this day I still have a neck issue from using 3 pillows for the use of one regular one.
The last thing I want to warn people about is the fact that they say breakfast is untill 9:30 but by 9 am they are almost finished with the food for the day. We had to go and ask them to re fill items.

When we come into town again we will stay at another hotel for sure.

We were very impressed with the overall cleanliness of our room. Definately recommended!

We were first shown our room which had not been vacuumed and here was among other things cereal on the floor. They then said they would upgrade us to a room with upgraded amenities. We were shown the room, it appeared clean, when we came back after dinner, the noise in the room was like a freight train running through - we complained - they came up and said they were sorry but could do nothing that night. We found out there was an air conditioning duct going right through the room in the ceiling area somewhere - it was like this for three nights and no sleep. Upon trying to resolve it, they could not find another room for us and their was not supervisor on duty when we checked out - we never got any satisfaction except to say if we came again, we got a message from Marge O'Connor, General Mgr. that we would be given 10% off next time we came - do you think for one moment we would return to this place. It was a most upsetting 3 nights for us - and most unfair.

Stayed at this Best Western a couple of years ago and was satisfied but not overly impressed. Stayed in May 2011 again with my wife and really have not stayed in a bigger more comfortable room at 2 or 3 times the price anywhere. So many upgrades in our fifth floor room to list all. Clean, comfortable, well appointed. Much better breakfast served and exterior of Hotel is very inviting. Easy access to Rt. 495. Very impressed. New owners??