My wife and I have stayed at Chatham Wayside Inn several times: This year they went out of their way to be pleasant and cordial: They were very successful. Great surprise Christmas gift on the morning of 12/25: Hot breakfast ( no extra charge) and a wonderful box lunch ( no extra charge) for 12/25/2011. The staff were great, very polite and ready to help in any way possible.The room was warm with a very comfortable Bed: The bathroom was well equipped and the shower was hot with lots of water. Crisp towels and bathrobes.

Over the years, we have stayed at this hotel, as well as its sister hotel, The Bradford Inn, countless times. It would be fair to say we were "regulars", We put up with the uncomfortable beds, and paper-thin walls because the charm of Chatham made it worthwhile. This past week, while driving from our home to the Cape, we received an emergency call to return home due to family illness. As anyone who has elderly parents can attest, things can change on a moments notice. We pulled over, called the hotel, and explained our dilemma. We had paid for three nights. Of course we knew the first night was gone as it would be impossible for them to fill our room at this late hour. However, we thought it would be perfectly resonable to receive a voucher to return for the other two nights. Any time of year would have been fine with us. Instead of being the least bit understanding, especially with repeat customers, we were greeted with a stern rebuke of "No Exceptions Can Be Made". The manager on the phone, Sheila, obviously well versed in the vernacular of a Dale Carnegie instructor, droned on about hotel policy and the costs of doing business. We were treated with callous disregard to our situation. My advise to anyone going to either one of these hotels is make your plans at the very last minute of your intended arrival. The cancellation policy is basically this: No refunds, no store credit, no exceptions. From now on, I will be doing my business with the Chatham Bars Inn.

We had a lovely room in the main house with a small private balcony which had the morning sun. The room was clean and smart with lots of space. The staff were helpful and friendly. The lacation is ideal with a large car park in the centre of the village.
In the morning there was a complimentary hot breakfast.
We ate in the hotel restaurant in the evening and were a little disappointed in the service. The food was average.
I would stay here again.

.We stayed here on a whim while in Chatham for the day and had a nice experience. The service was great...from the front desk personnel to the bartender in the restaurant. The location can't be beat (right in town on Main St), so you can walk everywhere (free parking behind the Inn). We got in late and were hungry, so went down to the bar/restaurant that's connected...loved the fact that we didn't have to leave the building to get something to eat and you can sip drinks out on the porch. There's even a little giftshop that had fun trinkets, although no aspirin like I was looking for. The room was nice (very New England Colonial), comfortable, and spacious. Nice toiletries in the bathroom...loved the seashell soap. Overall, the charm of a B & B, but with the amenities of a larger hotel.