I rarely write reviews, but I felt I had to in this case.
I booked a room at The Highlander the week before my sister and I travelled to Chatham.. When I had an inquiry about the rooms it was answered promptly, on a Sunday no less, by Jean.
When I checked the availability online, it showed the room numbers available and gave a brief description of the rooms -- so I knew the room I booked had two queen beds. The vanity and sink had been replaced as well as the mattress within the past few years and the room had a fresh coat of paint last year.
I received a confirmation within hours of booking the room online.
After I booked the room, I read a review on this site that was not posted before I made the reservation and had I read this review first I probably would not have stayed at the Highlander. I don't know what the reviewer was expecting, but if it was luxury he could have found it down the street and around the corner for triple or quadruple the price!
We arrived in Chatham before the check in time, but Jean said the room was ready so it was no problem at all. Jean gave us a lot of good information about sight seeing and dining which was very useful and made our trip more enjoyable.
On the way to our room, we were greeted by one of the other guests who shouted out to us "you are going to love this place!".
Our room was comfortable and spotless. Our two queen beds had lovely iron headboards, attractive bedclothes and a honey- pine night stand between the beds held a lamp. On a honey- pine bureau sat the television and we had a seating area with two wicker chairs and another honey- pine stand between them.
We had a small refrigerator and a small coffee maker in our sink/vanity area.
Our room was just steps away from the pool, which was very clean and had lounge chairs, table and chairs and an umbrella. There was another pool on the upper level which looked older than the pool near our room -- but it was still very clean.
We had a lovely time exploring Chatham and would definitely stay here again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC