Seriously, I don't make this statement lightly. Checked in 2 hrs ago and it's abundantly clear that nobody here has been trained or equipped to do their jobs. Spent the first 45 min on phone with their Internet Service Provider. Wired Internet, no prob, except when I connect VPN. Then nothing works. Turns out the Front Desk didn't provision me on checkin. And so there is no re-direct to click "I agree". Now after some length on the phone, the ISP has flipped a switch to provision me, but still no avail. Giving up on being able to get my work done which is really a big problem for me.

While on intermittent holds with the ISP, I'm looking for the room service menu because it's closing in 1 hr. Guest Directory book says to look for the Room Service tab for ordering info. But there is no tab in the Guest Svcs for room service. Hmm. Call the front desk from my cell (because I'm on hold from tech support) and they say, no problem, we'll send up a menu right away.

30 minutes later, I'm off the phone with IT (still unresolved), walk down to the front desk, get a room service menu (it was a flyer, not a tab), return to room while scanning the menu. Funny enough, there is no room service extension on the phone nor the menu itself. I called back to the operator and got routed. Wait, knock-knock from housekeeping, he's the menu you requested (a half hour ago).

At this point I was really ready for a beer. Selection according to the room service clerk was bud, bud light... Local brew? Oh, we have Sierra Nevada. Umm, dude, that's from CA not Boston...have anything else that's a craft brew? Umm, no, but we can bring up beer from our Irish Pub (which I'd already passed 3 times walking to/from the front desk). What do they have? Um, not sure. OK, fine, please just include a Guiness then.

30 min later, phone rings. Umm, our bar here is out of Guiness. Can I bring you something similar? What did you have in mind? (long pause). Is my food ready now? Yes. OK, just please bring it right away (while it's hot) and a glass of water. 12 minutes later, food arrives luke-warm. Waiter explains he went to the bar to get a list of similar beers. Proceeds to show me the list (of 1, a Belgian Stout, probably local).

Ugh. This is starting off to be a nightmare of a stay. Marriott, really?

PS: food is marginal at best (and I'm HUNGRY). The lobster sandwich roll is just a single slice of mushy toast under a cold mayonnaise-mayonnaise-mayonnaise-lobster slaw. The raviolis were OK, delivered about the same temp as the lobster though.

PPS: Rooms are pretty small, musty. Windows are sealed, can't be cracked. Bed is average, closets tiny.