Upon check-in: Drapes torn and multiple holes. Mold found in coffee pot and on filter in coffee maker. Bathroom: 1 bar of soap and no cups. Hair on shower stall floor. Jacuzzi: 1 set of towels for a 2-person tub. Carpet dirty. Day 2: toilet clogged. Desk sent up a plunger for US to use and told us to leave in the bathroom when finished. Staff did not clear clog. Coffee pot still not cleaned or restocked. Breakfast area in lobby poorly stocked and VERY dirty. Day three: We left room @ 8 am & returned @ 4:30 pm, room NEVER touched. Complained to front desk. They sent staff to clean while we went out for dinner. Returned @ 6 pm. Bed made with dirty linen, carpet not vacuumed, bathroom not restocked, coffee pot still dirty, not enough towels again. Complained to front desk: no charge for last day. They will discuss with manager. Unofficial from desk: no charge for stay and will receive future stay for free. Manager never called us. We will NEVER stay here again.

I stayed at this hotel for the 2010 Tiki bar opening. It is nothing fancy at all, but comfortable enough. If you want nicer, stay at the Hilton down the street. I stayed there last year but decided I wanted to be closer this year. I was even able to see the fireworks from my room when I decided to stumble back to it :-). I would definitely stay at this hotel in the years to come.

I am reviewing this hotel from 7 months ago, and my experiences there were so horrible , I felt the need to write about them. It was like something out of a comedy movie.

Our extended family stayed in this hotel as a block of rooms were reserved. Upon calling for a reservation, I was told that a room with a jacuzzi tub for $109, a standard room was $69, as part of the reserved rate. Since that was a good price, I decided to "splurge".

Traveling with my mother, who reserved her own room, we checked in simultaneously. They did not even have a record of having a room for her. While the "receptionist" was taking care of this matter, she gave me my room card and I went up to put our family's luggage in the room. I was surprised to enter the room to realize that someone had luggage already on the bed (thank goodness no one was in the room!!). I went back to let her know that she had given me a room card for a room that was already rented. Thank goodness I'm an honest person!!

Coming back to reception, my mother's fiasco was still not settled. Meanwhile, she gave me another room key, to which the key didn't work. I was getting mightily irritated at this point. To make matters worse, she didn't seem to care, nor was apologetic about all this back and forth.

Eventually, we got a room, and so did my mother, on the other side of the hotel. However, I did not get the jacuzzi room I asked for, and to make matters worse, I had to pay full price for it!!!

Breakfast wasn't any better. When we arrived, the cereal, milk and juice were gone and not replenished. One staff member went out to get boxed donuts from a convenience store, after someone had to complain. What an embarrassment.

I had actually considered writing management to tell them about this awful experience, but since I see this is par for this hotel, why bother? So, find other arrangements!

Having stayed at this hotel last year several times, expected to be greeted by the friendly staff and clean rooms. Instead, due to a change management, staff was uptight and not helpful. Pool has been closed most of the summer, parking lot smells of sewage, and "breakfast" was limited due to broken waffle maker and lack of coffee. It is sad because last year, this was a great place to stay and see the island or fish.