My family and I were relocated to Americas Best Value Inn from Ocean City during Hurricane Irene. The owners took advantage of the limited occupancy and sold out rooms and increased the nightly room rate. As we checked in, I took a look at the "office" desk area, that told a story in itself. We were supposed to stay for two nights and we immediately knew that we would have to stay for at least 1 night and find another location for the second night. We slept on top of the covers and did not shower. The hotel was gross. My daughters socks were black after walking on the rug. The owners also took advantage of their customers by placing locks on the ice machines and making them pay $5 at the front desk. There are a few hotels right down the street - wishing we would of stayed in our vehicle instead. Minor worries to add - our phone did not work and our door lock appeared to be broken into at one time. I am deeply concerned the Maryland hotel inspector has missed this one.
Room Tip: Please don't stay here, trust me, you will thank me. I really wish I took photos!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 April 2012
Dear Valued Guest:
We are extremly sorry for the negative experience you had while visiting our hotel. We take pride in our property with guest satisfaction ranked a number one priority. Our caring staff strives daily to meet and exceed the needs of our guest. Our ice machines are located at the end of each stairway of both of our buildings which is free of charge to our guest.There is also an ice machine located at the back of the building for our bar staff which guest are able to buy ice from if needed for travel. It is our goal to constantly improve we welcome all constructive critisism, as it helps us to improve our guest satisfaction. We are an older hotel, but we have passed all inspections for years. This year we earned the TOP QUALITY ASSURANCE AWARD for 2012. We regret this guest was uncomfortable during his/her stay. I hope you will give us another opportunity to serve you.
Regards
Shawine Nelson
America's Best Value Inn-Salisbury,MD
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC