We recently stayed at this hotel and the staff are very friendly. The front desk people in particular seem to have taken customer service training seriously. They always smile and try to accommodate requests quickly such as fetching extra towels.
The rooms are a nice size with a sitting area that has a desk, couch and a second comfortable chair, a sink, mini fridge, microwave, etc.. The beds were comfortable and nice and cool which was wonderful during the recent heatwave. The tv was also in the sitting area but depending on how it is turned, could be seen from the beds too.
The bathroom was clean but adequate. Our major complaint regarding the room was that there is no clock.
Breakfast was satisfactory and since it is free, you cannot ask for much more. Almost anyone could find something to eat. Cereal, fruit, biscuits, bagels, waffles, eggs, yogurt, etc. There is coffee or tea available 24/7 and at night, they put out cookies in the dining room. There is always a bowl of fruit for the taking -- apples, oranges, and bananas, and lollypops on the front desk.
The exercise room was never used by anyone but us when we were in it which was good as there is just one of each piece of equipment. The pool was nice, when it was cleaned. There were lots of kids in the hotel while we were there and they would play by the pool (and in it) leaving cups floating in the water or lying around the edges. Although we reported the mess, it did not get cleaned up until much later. Nor were there often towels at the pool and they would run out of cups for the water cooler (because of the kids) and not replace them until much later.
That is the main problem with this hotel. It starts to look a bit worn as the day goes on and they are understaffed to clean non-essential things up so the pool is not pristine, a spill in the hallway stays, etc.
If you want a 100% spic and span place, keep going. But if you are satisfied that your room is clean, there is a computer in the lobby that you can use, a small but decent gym, and a nice pool and jacuzzi (when they are clean), this is a good option.
