1. My boyfriend and I are from New Jersey. We booked our two night stay at the Ocean Voyager in hopes for a nice relaxing short get-a-way.
2. Excited about our vacation, we arrive early. Check in is not until 3:00pm, in order to give the staff ample time to "clean". (Please note, the work CLEAN is in quotes). We pay for our two night stay while there.
3. We come back at 3 to check in. We are given the key to our room. Now, we know that we have not spent $500 a night to stay at the Hilton, but for $120 a night, we've spent enough.
4. We walk in to our room. The smell of MOLD is so incredibly pungent, it immediately hits us, and we both look at each other with disgust. We walk back down to the office to request a room change.
5. After stating the simple fact of the room we were given was absolutely being overrun by toxic mold, we were given the key to another room.
6. We enter our second room.... faint smell of mold, but nothing like the first room. We agree to stay. My boyfriend and I go out to the beach, come back to the room. We decide to get ready and then go out for dinner. He showers first. While I am laying on the bed, I begin to get severely congested. I have allergies, but, did not realize that one can be super allergic to MOLD.
7. He exits the bathroom, and tells me that the shower is absolutely FILTHY, and the shower curtain is covered in 3 MONTHS WORTH OF MOLD. At this point, thinking that maybe the steam from the hot shower might help my congestion, I enter the shower.
8. I exit the shower, get my camera, and take pictures of this BEYOND DISCUSTING shower curtain. No wonder I'm totally congested, I've checked into the BATES MOTEL.
9. While I get dressed my boyfriend goes downstairs to complain about the cleanliness and requests to speak with the manager.
10. Go figure the manager "doesn't have a set schedule, and wont be in tonight".
11. The very unhelpful kid at the desk finally aggress to come to the room to look at the shower curtain. He too, disgusted at the fact that the establishment which he works could possibly charge anyone a penny to stay in a toxic mold filled room, takes the curtain with him, and says it will be changed.
12. At this point, we are turned off, I can't breathe, and need to leave the room.
13. We take all of our stuff out of the room, put it in the car, and start our search for a new hotel to stay during our vacation.
14. The Ocean Voyage agrees to refund our money for the next nights stay, even though there is a GIGANTIC sign on the wall that reads NO REFUNDS. (Yes, while even I am blonde, this should have been our first tip-off to the kind of quality this establishment is offering.... why the need for the GIGANTIC NO REFUNDS sign?)
15. Thankfully we did end up ealking down the street to the Executive Motel, and met the most wonderful woman in the world - - Miss Jeannie - - This woman is so wonderful, she makes Mother Teresa look slightly awkward... I mean put her in your pocket and carry you around everywhere adorable! Congested, and dejected, she looks at us and before we can even say a word she says, "Ocean Voyager? We get them all the time." She proceeds to tell us horror stories which include the likes of mold, and mice poop in beds....
16. We rent a room from Miss Jeannie.
17. The next day we go back to the Ocean Voyager to explain that we couldn't even bring ourselves to stay in the room one night and we'd like a refund for night #1 as well. We are told, by the same, unhelpful kid at the desk that the manager will be in somewhere between "10 and 12". Nice schedule huh? Wonder what this guys gets paid....
18. We finally meet up with the manager. Judging by the gold chain around his neck, hes not just in the hotel business.
19. After explaining our case, very diplomatically, we are refused our money back.
20. We then tell him that we are going to contact our lawyer, present our case, including the pictures of mold, and wanted his name, and the name of his partner.
21. He takes a Ocean Voyager pamphlet off the table, turns it over, writes "SAL .... JOE" on the back, and slides it towards us, as if we were agreeing upon ransom. After looking at the pamphlet my boyfriend states, "SAL AND JOE? THATS IT, NO LAST NAMES?" Sal responds, "NOPE, NO LAST NAMES."
22. CLASSY.
23. Please do yourself a favor and do not stay at this motel. Please spread the word that a filthy establishment such as this should not be allowed to swindle people out of their hard earned money, and operate the way it does.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
