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Carousel Resort Hotel & Condominiums – reviews, photos

3.0 of 5
11700 Coastal Highway, Ocean City, MD 21842
Hotel amenities
Carousel Resort Hotel & Condominiums
Ranked #55 of 103 hotels in Ocean City
3.0 of 5 stars 350 Reviews
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350 reviews from our community

What travellers say about this hotel
  • Ice skating rink(10)
  • Indoor pool(8)
  • Very nice(6)
  • Great time(6)
  • Not sure(5)
  • Would never stay(4)
  • Only complaint(4)
  • Friendly and helpful(4)
  • Really good(3)
  • Big mistake(3)
Traveller rating
    61
    75
    51
    61
    102
Only show reviews for Family (175) | Couples (43) | Business (18)
Date Rating
Frederick, Maryland
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Not the best place to go”
1 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

Although my family stayed a couple years ago, I'm not sure it has changed. The rooms are ok, but some of them are by a stinky dumpster, and NO ONE wants to smell that! The "restaurants" are probably better suited for a mall down in frederick. Although the prices might be good and it's right on the beach, it's not a place you would want to stay at.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Bea1234567 about Carousel Resort Hotel & Condominiums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review
23 January 2012
Were sorry to hear your experience was less than pleasant. If you had let the front desk know your dissatisfaction with your room location we could have worked on moving you into something more comfortable. The dumpsters are in fact across the street and we do apologize, but we thought you would have enjoyed the ocean view which you wouldn't have had in other non oceanfront rooms. We hope your next visit to Ocean City exceeds all expectations.
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Succasunna, New Jersey
Senior Contributor
27 reviews 27 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“40 YEARS AND COUNTING”
5 of 5 stars Reviewed 14 January 2012
3
people found this review helpful

I have going to the Carousel 40 years (except for a few years before the current mangement
took over). Once they took the helm they put the ship on the right tack. Slowly but surely
they have improved the hotel with large flat screen tv,new granit vanities in both the bathrooms
and the kitchenetts . They have put in place a great staff from the front desk,house keeping,maintance,food service and all that you don't see . The impossible just takes a little
longer for this staff .
The reason I am giving this reveiw is that I see the one dot reviews . They do not realize
that the condos are privately owned and maintained or the come when all of O.C. is extreamly
busy . If the went any where in O.C. the would wait on line,wait for a table,wait for food which
may not be perfect.
If I live 10 more years I'll bring my great grand kids. They will ride the elevator pushing all the
buttons and I'll get a call from Patrick or Glenn that security has them in tow . (yes the hotel
has great security) . They will be scared I'll punish them for 5 minutes and then off to the
pool,ice skating,snack bistro,play ground or beach .
The Carousel is about fun at a affordable price .

Room Tip: ocean front 3 or 4 th floor south side
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review
23 January 2012
Thanks for the great review! We too hate to see the "one dot reviews", we work very hard to make sure our guest experience is the best it can be and its a shame when bad reviews can discredit our good reputation. Carousel has gone under new ownership as of a decade ago and it has come leaps and bounds from the time when new ownership took it over. We are always improving and cant wait to show off all the great renovations in 2012!

Stay healthy and bring the great grand kids along! Although Carousel has great security, it is very rarely needed. Bring the great grand kids along and keep our security staff on their toes!

PS: Great tip, we love those rooms too!
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Linwood, Pennsylvania
1 review
3 helpful votes 3 helpful votes
“perfection”
5 of 5 stars Reviewed 7 January 2012
3
people found this review helpful

My family and I absolutely love staying at the Carousel in OC! This hotel has everything you could possibly want or need right at your finger tips! We have stayed in both the condos and the ocean front rooms and have yet to be disappointed with either. The kids love it and ask to go again as soon as we leave. This hotel offers indoor and out door pools, saunas, hot tub, on site resturants, snack bars, gift shop, game room, fitness room, hotel bar and best of all its own indoor ice rink!
My family is like the Brady Bunch supersized...there are 8 kids and finding something for everyone is sometimes quite a task, not here! Everyone is happy, occupied and has something to do! It's great for mom and dad get aways too!!!!
I have never once in all my years visiting this hotel had a problem with staff, cleanliness, or quality. Top of the line here kids and always priced reasonably!

Room Tip: always go with ocean front or condo, if you are going to be at the beach you might as well have full...
See more room tips
  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review
23 January 2012
Thank you so much for the stellar review! We pride ourselves on being a great Oceanfront Resort. Every year we add new features to the hotel and amenities. We are constantly working to make your vacation special and it means a lot when we are recognized for that! We cant wait to see you on your next Ocean City family vacation!

PS: Great Tip! Many of our Oceanfront condos are owned by separate entities and can vary in price, style and class, but if you book through our website you will absolutely get the best value!
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Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Carousel, your one stop shop for a wonderful vacation”
5 of 5 stars Reviewed 3 January 2012
2
people found this review helpful

I love staying at the Carousel in Ocean CIty. It is my hotel of choice when I visit the Ocean. My sister lives in OC so I visit several times a year. Everyone at the hotel is so friendly and helpful. The place itself is clean, appealing and has activities for all ages. There is so much to do at the hotel, you don't even need to leave. My husband loves the fitness center and I love the indoor pool. My sister visits us at the hotel and we sit around watching the people skate around the indoor rink as we chat. The rooms are comfortable and I love the coffee maker in the room. I love to go out on the balcony with a cup of coffee and I don't even have to leave to get the coffee. I highly recommend the Carousel Resort hotel. If you have kids, there is plenty to keep them busy without going out and spending more money!

Room Tip: Ocean front rooms are nice and peaceful but the rooms overlooking the Ice Rink are fun also. You ha...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review
5 January 2012
Nancy, thank you so much for your lovely review! We are so glad you could join us for the holidays and all we had to offer. You will notice a few exciting changes around the hotel next time you show up! If you book through our website you can receive some free skating passes under the "vacation extras" page. Just a little something extra to make your stay more pleasant :)
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Baltimore MD USA
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
“New Year's Eve at the Carousel...”
4 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

Our family of 4 plus my Mom and Dad enjoyed ourselves at the Carousel for New Year's Eve 2011-2012. We were somewhat concerned after reading some of the reviews but found none of the issues that other reviewers had remarked upon. Our check in was simple and easy and were given the keys to room 448. My parents had room 446.

Our room was clean and functional. WiFi worked without issue on our laptops,Kindle Fire and Ipod Touch, TV was a flat screen type. Our room had a kitchen sink, a coffee maker, a microwave and a minifridge. An ironing board and iron were included in a decent sized closet in the room. The sofa could be converted into a bed if necessary and a hair dryer was available in the bathroom. We had a nice view of the beach and also a nice view of the atrium.

A quick inspection of the beds and linens showed no bed bug issues. Management brought up extra pillows at our request. The linens smelled clean with a faint trace of chlorine, which to me is a reassuring scent. The beds and linens, while not the highest quality, were comfortable. Furniture exhibited minor wear and tear, typical for Ocean City as this town sees heavy tourism every year. Ocean City is slowly becoming a year round destination too. Over the New Year's weekend, the Boardwalk was surprisingly busy!

New Year's was pretty fun and definitely intended for families. The Carousel's reputation as a swinging playground ended decades ago. The property was crawling with kids! If you don't like the sounds of children enjoying themselves,don't stay here. You'll be disappointed.

We were treated to a great figure skating show. Young teens and kids from the area were the stars and they really gave it their all. One of the banquet rooms was set up with Legos, board games, and sketchpads. My own children (14 and 17) enjoyed ice skating and swimming in the pool. The rink and pool were well maintained. The ice cream parlor next to the rink serves baked goods, hot pretzels, soft drinks,and of course ice creams. We ordered 4 milkshakes made right on the spot and thought they were reasonably priced.

The New Year's buffet was quite tasty, which was surprising as our breakfast served to us the morning before was somewhat disappointing. The buffet, while not cheap, consisted of blue crab claws, steamed shrimp, crab soup, king crab, grilled vegetables, potatoes, jerk chicken and prime rib. All you could eat of course. The staff made sure that the serving table was never empty. I recommend making reservations beforehand as there was a line waiting for available tables.

All in all, we really enjoyed our stay. All of us decided that New Year's at the Carousel will be a new family tradition.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review
5 January 2012
Thanks for the review! We had a record breaking turnout for this years holiday events. Thank you so much for being a part of the festivities! Its refreshing to have so much excitement, especially in the winter season. Ocean City truly is turning into a year round resort destination, and we are elated to be a part of the action! You can expect some fun improvements for the upcoming Summer Season, we cant wait to see you again!
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Additional Information about Carousel Resort Hotel & Condominiums

  • Carousel Resort
  • Carousel Hotel Ocean City
  • Carousel Hotel Ocean City Md
  • Carousel Resort Hotel
  • Carousel Hotel Condominiums
Address: 11700 Coastal Highway, Ocean City, MD 21842
Price range (per night):* INR4,753 - 16,888

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